Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katlyn Chamberlain

Trenton,TN

Summary

Friendly, motivated professional with 3+ years of experience committed to providing high-quality customer service. Eager to help resolve issues quickly and efficiently and being a positive image for the company.

Overview

11
11
years of professional experience

Work History

Debt Collector

PRA Group
06.2023 - Current
  • Implemented effective negotiation strategies and maintained professionalism in challenging situations.
  • Worked and maintained high volume of automatically dialed inbound and outbound calls through call center.
  • Listened to customers and negotiated solutions that met debtor needs.

CSR/Loan Specialist

Stewart Finance
09.2021 - 06.2023
  • Maintained customer satisfaction.
  • Assisted call route daily and answered phone calls promptly
  • Collected and analyzed customer information.
  • Managed money and end of day drawer balancing.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting personal loans.
  • In- office Skip Tracing and collections.

Retread Computer Specialist

Loves Truck Solutions
02.2020 - 12.2020
  • Executed work orders and tasks efficiently
  • Logged information into system per work order requests and delivered to retread technicians
  • Maintained safe work environment
  • Worked effectively in fast-paced environments

House Keeper

Home Cleaning
02.2019 - 08.2020
  • Maintained clean and comfortable environment.
  • Responded to requests per owner in timely manner.
  • Adhered to professional house cleaning checklist.

Cashier

Food Rite
08.2013 - 01.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Balanced cash drawer at end of each work shift.
  • Provided excellent customer service

Education

High School Diploma -

Peabody
Trenton
2016

Skills

  • Proficient Learner
  • Exceptional Customer Service and Assistance
  • Customer Data Confidentiality
  • Money management
  • Eligibility Checks
  • Microsoft Office
  • Account Management
  • Ability to type 50 words per minute

References

  • Hailey Bennett 731-414-4938
  • Jessica Hudspeth 731-377-4783
  • Krissy Nelson 731-487-2140

Timeline

Debt Collector

PRA Group
06.2023 - Current

CSR/Loan Specialist

Stewart Finance
09.2021 - 06.2023

Retread Computer Specialist

Loves Truck Solutions
02.2020 - 12.2020

House Keeper

Home Cleaning
02.2019 - 08.2020

Cashier

Food Rite
08.2013 - 01.2015

High School Diploma -

Peabody

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Katlyn Chamberlain