Summary
Overview
Work History
Education
Skills
Timeline
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Katlyn Gengenbacher

Asheboro,NC

Summary

Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction. Strong focus on team collaboration, operational efficiency, and achieving Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Cafe Manager

Infusion Coffee & Tea
08.2021 - 04.2025
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Cafe Supervisor

Starbucks
09.2018 - 12.2020
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Customer Service Representative

QVC
07.2017 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Hull Maintenance Technician

Navy
04.2013 - 04.2017
  • Reduced downtime during deployments by quickly diagnosing and repairing damage to ship''s structure and systems.
  • Demonstrated commitment to ongoing professional development, attending relevant training courses or workshops to stay current on industry standards and best practices.
  • Increased operational efficiency by performing welding, brazing, and cutting tasks on various materials for ship repair.
  • Extended the lifespan of vessels through dedicated preservation efforts including cleaning surfaces, removing rust, applying primer coats, or installing insulation.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

HS Diploma -

Asheboro City High School
Asheboro, NC

Skills

  • Barista skills
  • Customer engagement
  • Staff management
  • Customer service
  • Money handling
  • Inventory management
  • Order management

Team leadership

Time management

Decision-making

Goal setting

Operations management

Computer skills

Effective communication

Timeline

Cafe Manager

Infusion Coffee & Tea
08.2021 - 04.2025

Cafe Supervisor

Starbucks
09.2018 - 12.2020

Customer Service Representative

QVC
07.2017 - 12.2017

Hull Maintenance Technician

Navy
04.2013 - 04.2017

HS Diploma -

Asheboro City High School

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Katlyn Gengenbacher