Faith Kelley
Apache Junction,AZ
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Infusion Coffee & Tea
12.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
Birthday Party Hostess
Kids Empire
06.2022 - 11.2022
- Reset party areas between events by collecting trash, wiping down surfaces and sweeping floor.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Directed guests to correct areas for eating, dancing, and other services.
Customer Service Representative
Kids Empire
06.2022 - 11.2022
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the workplace and equipment.
Childcare Provider
Generation Church
08.2019 - 04.2021
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Encouraged children to develop healthy social and emotional skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Read stories, sang songs and facilitated creative play.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
Education
High School Diploma -
Red Mountain High School
Mesa, AZ05.2023
Skills
- Team Instructions
- Dietary Restrictions
- Surface Work
- Activity Planning
- Babysitting
- Group and Individual Care
Volunteering
- Church leader
- Food pantry
- Water station for marathon
- Make and give out care packages to the homeless
Timeline
Barista
Infusion Coffee & Tea
12.2022 - Current
Birthday Party Hostess
Kids Empire
06.2022 - 11.2022
Customer Service Representative
Kids Empire
06.2022 - 11.2022
Childcare Provider
Generation Church
08.2019 - 04.2021
High School Diploma -
Red Mountain High School
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