Katlyn McNeil
Vancouver
Summary
I always want to bring forth my best, where I can apply over six years of hands-on medical experience and my Associate Degree in Medical. Assisting to provide compassionate, patient-centered care. I am a dependable healthcare professional who builds strong rapport with patients while supporting their daily living needs to enhance their overall well-being. Known for my kind-hearted nature and team-oriented mindset, I bring a detail-focused approach and a genuine commitment to continual learning and professional growth. I am eager to contribute to a supportive environment that values both clinical excellence and empathetic care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician (BHT)
Ridgefield Recovery Center
Vancouver, WA
04.2024 - 10.2024
- Provided client support and supervision in a residential and detox treatment setting. Conducted regular wellness checks-every 30 minutes for detox clients and hourly for residential clients-to ensure safety and well-being. Managed transportation of clients between treatment levels and external appointments. Maintained accurate documentation and client tracking through detailed charting. Ensured client participation in therapeutic groups and activities, offering ongoing emotional support and availability for individual needs. Monitored visitations and conducted thorough searches of client belongings during admissions to maintain a safe and secure environment.
Direct Support Professional Caregiver
NWSL
Vancouver, WA
12.2023 - 10.2024
- Provided direct support to clients in a residential treatment center specializing in addiction recovery and mental health. Implemented individualized care and behavior plans to promote emotional stability, sobriety, and long-term recovery. Monitored client behavior, conducted safety checks, and utilized de-escalation techniques to manage crises and maintain a safe therapeutic environment. Built strong rapport to support clients through emotional challenges, relapse prevention, and transitions in care. Assisted with daily living tasks, including meal preparation, medication observation, and hygiene support. Ensured accurate documentation of behaviors, incidents, and progress for interdisciplinary clinical teams. Transported clients to medical appointments, therapy sessions, and community recovery events, reinforcing structure and accountability in their treatment journey.
Care Coordinator
VeruState, Inc.
03.2022 - 10.2023
- Provide / report day-to-day technical monitoring of individual patient activity. Initiate outbound calls to patients, caregivers, and providers. Answer inbound calls for general inquiries and redirect as appropriate. Maintain confidential records for new and existing patients. Complies with all policies and procedures regarding HIPPA compliance. Request and upload patient's medical records. Document all actions and interactions in the electronic portal. Train and support individuals regarding equipment, web portal, and application. Assist with equipment order follow-up. Attend individual, weekly, and monthly chats, huddles, and meetings. Update patient's health maintenance records.
Panel Coordinator / Scheduler
The Vancouver Clinic
02.2022 - 02.2022
- Manage a high volume of patient calls scheduling voice visits and various procedures. Maintain a professional relationship with patients. Provide exceptional customer service while maintaining a goal of 400 + calls per month. Maintain confidential records for new and existing patients. Complies with all policies and procedures regarding HIPPA compliance. Request and upload patient's medical records. Manage schedules for multiple providers / identify and resolve scheduling conflicts. Update patient's health maintenance records.
Medical Assistant
Family Medicine / Neurology-The Vancouver Clinic
09.2017 - 01.2021
- Roomed patients, collected vitals, updated patient HMA. Administered immunizations. Assisted physicians with procedures (EMG's, circumcisions, ONB / TPI injections). Chart prep, processed prior insurance authorizations. Responsible for complying with all policies and procedures regarding HIPPA compliance. Scheduled patients for follow-up visits. Answered / directed incoming calls from patients, physicians, pharmacies, and insurance carriers. Processed medication refills electronically. Responsible for obtaining patient consent forms prior to treatment. Responded to MyChart messages from patients utilizing EPIC. Sanitized exam rooms and discharged patients.
Education
Associate's degree - Medical
Clark College
Vancouver, WA12.2021
Associate of Applied Science - Applied Science
Clark College
Vancouver, WA12.2019
Skills
- Handling patient inquiries
- Editing
- Documentation review
- Senior care
- Computer literacy
- Working with people with autism
- Marketing
- Heavy lifting
- Team development
- Event planning
- Medicaid
- Customer service
- Medical records
- Frontline customer support management
- English
- Dental terminology
- Sales
- Attention to detail
- Special education
- Crisis intervention counseling
- Teamwork
- Microsoft Office
- Compassionate
- Flexible
- Social media marketing
- Epic
- Social media management
- Healthcare management
- Payroll
- Microsoft Access
- Patient flow optimization
- Insurance verification
- Physiology Knowledge
- Communication skills
- Google Docs
- Cold calling
- Windows
- Data entry
- Typing
- Leadership
- Cooking
- Home & community care
- Patient monitoring
- Dementia care
- Content creation
- Grammar Experience
- Nursing
- Health insurance verification via online portal
- Conflict management
- Working with people with disabilities
- Case Management
- Inpatient
- HIPAA
- Vital signs
- Professional interpersonal and phone
- Schedule management
- Public health
- Etiquette skills
- Team leadership
- Medical terminology
- Customer support
- Experience administering injections
- Office management
- Patient-focused
- Phone answering
- Friendly demeanor
- Triage
- EMR systems
- Experience with individuals with mental health conditions
- Empathy
- Continuous improvement
- Medical office experience
- Travel planning
- Cash handling
- Microsoft Powerpoint
- Phone etiquette
- Mentoring
- Time management
- Managing teams in a customer support role
- Operations management
- Assisted living
- Clinic
- EXCELLENT ADMINISTRATIVE AND ORGANIZATIONAL SKILLS
- Working with people with developmental disabilities
- Email marketing
- Records management
- Sleep center
- Social work
- Appointment scheduling
- EHR systems
- Memory care
- QuickBooks
- Word / Excel / Outlook
- Team management
- Live chat
- Training & development
- Patient charting
- Anatomy knowledge
- Google Suite
- Detail oriented
- Management
- Supervising experience
- Experience with children
- Interpersonal skills
- Greeting customers
- Phone triage
- Relationship management
- Computer operation
- Organizational skills
- Geriatrics
- Medical scheduling
- Reference available upon request
- Experience working with students
- Electronic health records (EHR) management
- Phlebotomy
- Microsoft Outlook
- Customer relationship building
- Microsoft Word
- Word processing
- Data collection
- Writing skills
- Microsoft Excel
- Care plans
- Google Workspace
- Skilled nursing facility experience
- Problem-solving
- Experience with individuals with cognitive disabilities
Certification
- CPR Certification
- First Aid Certification
- Food Handler Certification
- RMA
- CCMA Certification
Timeline
Behavioral Health Technician (BHT)
Ridgefield Recovery Center
04.2024 - 10.2024
Direct Support Professional Caregiver
NWSL
12.2023 - 10.2024
Care Coordinator
VeruState, Inc.
03.2022 - 10.2023
Panel Coordinator / Scheduler
The Vancouver Clinic
02.2022 - 02.2022
Medical Assistant
Family Medicine / Neurology-The Vancouver Clinic
09.2017 - 01.2021
Associate of Applied Science - Applied Science
Clark College
Associate's degree - Medical
Clark College