William Santiago
Bronx
Summary
Dedicated Behavioral Health Technician with experience in mental health, crisis intervention, and patient support. Proven ability to work in high-pressure environments while ensuring patient safety and emotional well-being. Skilled in client supervision, treatment plan implementation, and administrative support. Background in hospitality, food service, and logistics, demonstrating strong leadership and teamwork abilities. Passionate about making a positive impact on individuals' lives through patient-centered care and structured support systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician (BHT)
Discover Health Group
03.2024 - Current
- Monitor and assist patients with daily activities and emotional support
- Implement and observe treatment plans, reporting behavioral patterns
- Supervise clients to ensure participation in therapy and treatment services
- Facilitate activities of daily living while ensuring client safety
- Assist with administrative duties, visitor management, and office security
Sous Chef / Line Cook
Uno Pizzeria & Grill
08.2022 - Current
- Develop menu options based on seasonal ingredients and customer demand
- Oversee kitchen operations, ensuring timely meal preparation
- Train and supervise junior kitchen staff, maintaining high food safety standards
- Manage inventory, order supplies, and ensure kitchen cleanliness
Cashier / Cook
Yankee Stadium
08.2019 - 11.2019
- Handled high-volume cash and credit transactions efficiently
- Prepared and served food in accordance with stadium quality standards
- Maintained cleanliness in kitchen and checkout areas
Amazon Delivery Associate
Amazon
01.2018 - 03.2019
- Delivered packages with 100% accuracy and on-time completion
- Trained new employees in delivery procedures and package handling
- Provided customer service support and resolved delivery issues
Education
Psychology -
Pennsylvania State University
Schuylkill Haven, PA12.2018
High School Diploma -
Cardinal Spellman High School
Bronx, NY05.2017
Skills
- Behavioral Health & Crisis Intervention
- Patient Support & Supervision
- Treatment Plan Implementation
- Hospital & Healthcare Experience
- Leadership & Team Management
- Culinary & Kitchen Management
- Inventory & Stock Management
- Customer Service & Hospitality
- Microsoft Office (Word, Excel, PowerPoint)
- Cash Handling & POS Systems
Certification
- Driver's License - Non-CDL Class C
- Food Handling & Safety Certification (if applicable)
Improvements Made
- More Professional Formatting: Clear, well-structured, and easy to read.
- Enhanced Job Descriptions: Focused on skills, achievements, and responsibilities that add value.
- Stronger Summary Section: Highlights key strengths and career focus.
- More Impactful Skills Section: Showcases qualifications in behavioral health, hospitality, and administration.
Personal Information
Authorized To Work: U.S.
Timeline
Behavioral Health Technician (BHT)
Discover Health Group
03.2024 - Current
Sous Chef / Line Cook
Uno Pizzeria & Grill
08.2022 - Current
Cashier / Cook
Yankee Stadium
08.2019 - 11.2019
Amazon Delivery Associate
Amazon
01.2018 - 03.2019
Psychology -
Pennsylvania State University
High School Diploma -
Cardinal Spellman High School
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