Maria Lozano
Reseda,CA
Summary
Multilingual professional with 20+ years of multidisciplinary experience in behavioral health, education, customer service, data entry, and administrative support. Adept at therapeutic client engagement, crisis management, documentation, and operational coordination in fast-paced environments. Known for maintaining emotional composure, modeling professionalism, and fostering inclusive, empathetic spaces for both clients and colleagues. Fluent in English and Spanish with deep commitment to ethical standards and team cohesion.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician (BHT)
Advantage Behavioral Health Services - Victory Bay Residential
09.2024 - 10.2024
- Supported adult clients with mental health needs in a structured residential setting
- Facilitated group participation, coached ADLs, and ensured client safety
- Conducted rounds, de-escalated crises, monitored medication compliance, and documented behavioral observations
- Collaborated with interdisciplinary teams and reinforced treatment goals with compassion and professionalism
Lead Behavioral Health Technician (RADT)
ClearConscience
05.2024 - 10.2024
- Provided therapeutic support, modeled appropriate behavior, and identified status changes in clients
- Led DBT-informed interventions, managed crisis situations, and upheld clinical documentation standards
- Transported clients, conducted drug screenings, performed safety checks, and ensured program engagement
- Documented services and incidents using KIPU
Café Services / Teacher’s Assistant
Los Angeles Unified School District
09.2000 - 10.2024
- Supported children ages 5-10 with empathy and redirection techniques in classroom settings
- Managed food service operations including inventory, POS, banking reports, and invoicing
- Handled customer service, documentation, and multitasking with professional communication and attention to detail
Data Entry Specialist
Crossroads Staffing / Campaign Offices
11.2022 - 01.2023
- Accurately entered handwritten data into proprietary database under state-specific guidelines
- Applied contrast/comparison and deductive reasoning to ensure quality and precision
COVID-19 Screener
Motion Picture & Television Fund
07.2022 - 10.2022
- Screened staff, visitors, and residents for symptoms; performed temperature checks
- Distributed PPE and enforced all COVID-19 health protocols
Behavioral Health Technician (BHT)
Restore & Wellness Center
10.2021 - 07.2022
- Completed detox protocols including CIWA/COWS and vital signs monitoring
- Documented daily progress, facilitated phone calls, collected urine samples, supervised ADLs
- Supported clients during off-site activities and maintained safety across Detox, Residential, IOP & PHP programs
- Proficient in KIPU, Med Pass documentation, and transport coordination
Receptionist
Paramount Properties
12.1999 - 08.2000
- Welcomed visitors, answered phones, and routed inquiries with professional discretion
Cashier / Usher / Customer Service
United Artists Theaters
09.1997 - 12.1999
- Delivered excellent customer service, handled transactions, and guided guests
Education
Associate’s Degree - Addiction Studies
Los Angeles Pierce College
Woodland Hills, CAHigh School - undefined
Grover Cleveland High School
Reseda, CA01.1998
undefined
Sistema Educativo Nacional Lázaro Cárdenas Revolución
Uruapan, Michoacán07.1997
Skills
- Behavioral Health & Clinical Administrative & Technical Communication & Service
- Crisis Intervention, DBT Model Microsoft Office (Word, Excel, Access)
- Empathetic & Inclusive Communication
- Client Engagement & Observation KIPU, DocuSign, QuickBooks Bilingual: English & Spanish
- Medication Compliance, Med Pass POS Systems, Data Entry Childcare (ages 5-10)
- Safety Protocols & Rounds Order Entry, Invoicing, Filing Customer Service & Hospitality
- De-escalation & Validation Agile Workflows, Google Docs Leadership, Team Coordination
Certification
- RADT 1 – Registered Alcohol/Drug Technician (Since May 2024)
- CPR Certification (Valid: Jan 2024 – Jan 2026)
- First Aid Certification
- Food Handler Certification
- Confidentiality, Ethics & Boundaries – CCAPP Certified
- CDL – Non-CDL Class C & CDL B
- Valid California Driver’s License
Timeline
Behavioral Health Technician (BHT)
Advantage Behavioral Health Services - Victory Bay Residential
09.2024 - 10.2024
Lead Behavioral Health Technician (RADT)
ClearConscience
05.2024 - 10.2024
Data Entry Specialist
Crossroads Staffing / Campaign Offices
11.2022 - 01.2023
COVID-19 Screener
Motion Picture & Television Fund
07.2022 - 10.2022
Behavioral Health Technician (BHT)
Restore & Wellness Center
10.2021 - 07.2022
Café Services / Teacher’s Assistant
Los Angeles Unified School District
09.2000 - 10.2024
Receptionist
Paramount Properties
12.1999 - 08.2000
Cashier / Usher / Customer Service
United Artists Theaters
09.1997 - 12.1999
Associate’s Degree - Addiction Studies
Los Angeles Pierce College
High School - undefined
Grover Cleveland High School
undefined
Sistema Educativo Nacional Lázaro Cárdenas Revolución
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