Mercedes Hartman
KS
Summary
Dedicated to empowering individuals in behavioral health by utilizing effective communication and empathetic listening. Skilled in crisis management and treatment planning, enhancing patient outcomes through tailored support and strategic guidance.
Overview
13
13
years of professional experience
Work History
Behavioral Health Technician (BHT)
Lakemary Center
Paola, KS
05.2025 - 06.2026
- Provided face-to-face behavioral health treatment for children and adults, fostering therapeutic relationships.
- Supervised staff to ensure compliance with company policies and maintain a supportive environment.
- Completed and maintained clinical documentation, ensuring accuracy and adherence to regulatory standards.
- Competency assessment and feedback process, by company policies and procedures.
- Team motivated. Excellent communication skills both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Kind, compassionate, ethical behavior.
- Reliable and responsible.
Claims Examiners and Customer Service Representat
Cobalt MedPlans
Fort Scott, KS
04.2022 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Adapted to fast-paced environments, maintaining service quality and customer satisfaction.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Supported day-to-day operations, collaborating with team members to ensure smooth processes.
- Exhibited respect and friendliness, fostering a supportive atmosphere for colleagues and customers.
Waitress
Sharkys
Fort Scott, KS
02.2020 - 06.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated courteous and effective working relationships to enhance team collaboration.
- Managed multiple projects while organizing tasks and prioritizing time effectively.
- Organized and detail-oriented with a strong work ethic.
- Reviewed completed assignments for errors to ensure accuracy and quality.
Babysitting Daycare Home
Home Daycare Provider Help
Fort Scott, KS
03.2014 - 04.2020
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Taught children to organize toys, wash hands, and share by leading by example.
- Promoted social skills by guiding children through conflict resolution and leading collaborative games.
- Ensured safety and security of children in various environments through vigilant monitoring and effective management.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined enrollment paperwork processing to enhance administrative efficiency.
CNA
CNA in Training
Fort Scott, KS
08.2013 - 05.2015
- Ensured accurate documentation of all care provided, adhering to facility policies regarding electronic health records and medical charting.
- Promoted patient safety through diligent monitoring and reporting of any changes in condition or concerns.
- Facilitated mealtime assistance for patients requiring help with feeding or dietary restrictions while ensuring that nutritional needs were met.
- Enhanced communication between healthcare teams by sharing critical information on patient progress and needs.
- Delivered constructive feedback during training sessions to enhance team skills and professional development.
- Cultivated a positive work environment through active participation in team-building activities and open communication with colleagues.
Education
High School Diploma -
Jayhawk Linn
Mound City, KS05-2014
Some College (No Degree) - Nursing
Fort Scott Community College
Fort Scott, KSSkills
- Clinical documentation
- Patient assessment
- Mental health assessment
- Crisis management
- Emergency response
- Treatment planning
- Activity monitoring
- Safety management
- Security procedures
- Task prioritization
- Time management
- Analytical thinking
- Problem solving
- Attention to detail
- Client relations
- Customer service
- Clear communication
- Listening Skills
- Ethical decision making
- Front Office Management
Timeline
Behavioral Health Technician (BHT)
Lakemary Center
05.2025 - 06.2026
Claims Examiners and Customer Service Representat
Cobalt MedPlans
04.2022 - 07.2022
Waitress
Sharkys
02.2020 - 06.2021
Babysitting Daycare Home
Home Daycare Provider Help
03.2014 - 04.2020
CNA
CNA in Training
08.2013 - 05.2015
High School Diploma -
Jayhawk Linn
Some College (No Degree) - Nursing
Fort Scott Community College