Katlyn Hillyer
Groveport,OH
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Motivated Project Manager with [Number] years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
9
9
years of professional experience
Work History
Project Manager
Sedgwick
New Albany, OH
08.2018 - Current
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
Absence Management Team Lead
Sedgwick
New Albany, OH
07.2016 - 08.2018
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Disability Claims Examiner
Sedgwick
New Albany, OH
04.2015 - 07.2016
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Examined photographs and statements.
Leave of Absence Coordinator
Sedgwick
Hilliard, OH
05.2014 - 04.2015
Customer Service Representative (Incoming Sales)
Safelite Auto Glass
Dublin, OH
08.2013 - 04.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Skills
- Leadership
- Rapport Building
- Communication
- Project Management
- Problem Solving
- Critical Thinking
- Risk Management
- Meeting Facilitation
- Team Work
- Flexibility
- Microsoft Office
- Smartsheet
Industry/Project Experience
- FMLA
- State Leaves
- Client Specific Person Leaves
- Short Term Disability
- Accommodation Projects
- Informational Video Creation Projects
- Implementation of New Team/Program Projects
- Various Absence Management Related Projects
Project/Industry Experience
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Project Experience
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Timeline
Project Manager
Sedgwick
08.2018 - Current
Absence Management Team Lead
Sedgwick
07.2016 - 08.2018
Disability Claims Examiner
Sedgwick
04.2015 - 07.2016
Leave of Absence Coordinator
Sedgwick
05.2014 - 04.2015
Customer Service Representative (Incoming Sales)
Safelite Auto Glass
08.2013 - 04.2014