Katlyn Richards
Peoria,AZ
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo
Phoenix, Arizona
06.2023 - Current
- Supported customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Completed operational activities while minimizing risks under established policies
- Performed routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Received direction from managers and exercises judgment within defined policies and procedures
- Escalated questions and issues to more experienced roles
- Interacted with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identified information and services to meet customers financial needs
Assistant Director
KinderCare
Surprise, AZ
12.2018 - 06.2023
- Supervised and managed staff members, including training, development and performance evaluations.
- Ensured compliance with regulations set forth by the Arizona Department of Health Services and Arizona Department of Economic Security for program operation.
- Developed and implemented policies and procedures to enhance program effectiveness and efficiency.
- Collaborated with other departments to promote program integration and alignment with organizational goals.
- Resolved parent and family inquiries, concerns, and feedback in a timely and professional manner.
- Maintained accurate program records and documentation.
- Participated in strategic planning initiatives to drive program growth and expansion.
Education
Diploma -
Abington High School
Abington, Ma06.2016
Skills
- Fraud detection
- Problem resolution
- Program coordination
- Team leadership
- Multitasking Abilities
- Customer service
Timeline
Teller
Wells Fargo
06.2023 - Current
Assistant Director
KinderCare
12.2018 - 06.2023
Diploma -
Abington High School