Katlyn Runswick
Motel Sleepers Inc
Peru,IN
11
years of professional experience
Dynamic professional with a strong hospitality background at Motel Sleepers Inc, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through meticulous housekeeping and effective communication. Skilled in utilizing cleaning equipment and implementing efficient processes, resulting in consistently positive feedback from patrons.
Work History
Housekeeper
4 Years 6 Months- Maintained cleanliness and sanitation standards in guest rooms and public areas.
- Performed routine inspections to ensure adherence to quality standards.
- Utilized cleaning equipment and supplies efficiently to enhance operations.
- Responded promptly to guest requests for additional amenities or services.
- Trained new staff on cleaning protocols and safety procedures.
- Collaborated with team members to improve workflow and efficiency.
- Enhanced guest satisfaction through consistent attention to detail in housekeeping tasks.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Desk Clerk
4 Years 6 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Processed reservations accurately using property management systems to maintain booking integrity.
- Maintained cleanliness and organization of lobby area to create welcoming atmosphere for guests.
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
- Implemented procedures to enhance guest satisfaction, resulting in positive feedback from patrons.
- Trained new staff on front desk protocols and customer service best practices for improved efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
Mapping Technician
11 Years 2 Months- Utilized GIS software to create and maintain accurate mapping data for Apple's geographic information systems.
- Collaborated with cross-functional teams to ensure consistency in map updates and enhancements.
- Conducted quality assurance checks on mapping data, identifying discrepancies and implementing corrections.
- Assisted in the development of new mapping features based on user feedback and usability testing results.
Education
High School Diploma
Skills
Teamwork
Housekeeping
Customer service
Hospitality background
Customer service-focused
Excellent oral and written communication
Timeline
Housekeeper
Motel Sleepers Inc
02.2022 - CurrentRead More
Desk Clerk
Motel Sleepers Inc
02.2022 - CurrentRead More
Mapping Technician
Apple
06.2015 - 2016Read More
Jimtown Highschool
High School Diploma
Read More