Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Katlyn Williams

Groves,TX

Summary

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Overview

12
12
years of professional experience

Work History

Waitress

Colichia's Italian Village
Groves, TX
06.2012 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Receptionist

CNC Defense
Groves, TX
09.2015 - 09.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Sales Representative

Down To Earth
Nederland, TX
09.2014 - 07.2015
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Education

High School Diploma -

Port Neches-Groves High School
Port Neches, TX
06.2011

Skills

  • Special Requests and Substitutions
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • Ability to work under pressure
  • Proficient in Microsoft Word, Excel, and Power Point
  • Time Management
  • Organizational Skills
  • Self-motivated

Timeline

Receptionist

CNC Defense
09.2015 - 09.2016

Sales Representative

Down To Earth
09.2014 - 07.2015

Waitress

Colichia's Italian Village
06.2012 - Current

High School Diploma -

Port Neches-Groves High School

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Katlyn Williams