Clarissa Broadwater
Maumee,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
District Manager
Dunkin' Donuts
Maumee, OH
01.2021 - Current
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Supervised 3 locations to enforce high-quality standards of operation.
Manager
Tekela
Perrysburg, OH
07.2021 - 06.2023
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Server
Mail Pouch
Haskins, OH
01.2020 - 09.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Skating Coach
Slater Ice Arena
Bowling Green, OH
04.2018 - 04.2020
- Analyzed moves of skaters to explain correct and incorrect techniques.
- Taught students to perform specific figure and footwork techniques to improve compulsory scores.
- Assisted skaters in developing mental strength strategies for overcoming challenges during competitions.
- Supported athletes in achieving personal growth alongside athletic development through fostering self-discipline, responsibility, time management skills.
Front Desk Receptionist
Best Western Hotel
Bowling Green, OH
03.2019 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Server
Ralphie's
Findlay, OH
09.2019 - 01.2020
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Science - Biology With A Minor in Chemistry
Bowling Green State University
Bowling Green, OHSkills
- Sales process engineering
- Database Management
- Information Analysis
- Performance Evaluations
- Business Objective Analysis
- Staff Training and Development
- Attention to Detail
Timeline
Manager
Tekela
07.2021 - 06.2023
District Manager
Dunkin' Donuts
01.2021 - Current
Server
Mail Pouch
01.2020 - 09.2020
Server
Ralphie's
09.2019 - 01.2020
Front Desk Receptionist
Best Western Hotel
03.2019 - 03.2020
Skating Coach
Slater Ice Arena
04.2018 - 04.2020
Bachelor of Science - Biology With A Minor in Chemistry
Bowling Green State University