Katlynn Watson
Oakfield ,TN
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Billing Associate
Advanced Medical Billing
Jackson, TN
07.2022 - 03.2023
- Evaluated aging reports to identify members to be included in monthly outbound collection calls.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
- Implemented proper execution of monthly collection letters and escalation process.
Receptionist
West Tennessee Cardiovascular Clinic
Jackson, Tn
03.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Front of House Manager
Winchester Farms
Stanton, TN
09.2023 - 10.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Customer Service Representative
Advanced Medical Solutions
Jackson, TN
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Haywood High School
BrownsvilleMedical Coding - Medical Coding And Billing
Jackson State Community College
Jackson, TN05.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Service Representative
Advanced Medical Solutions
10.2024 - Current
Front of House Manager
Winchester Farms
09.2023 - 10.2024
Receptionist
West Tennessee Cardiovascular Clinic
03.2023 - 09.2023
Billing Associate
Advanced Medical Billing
07.2022 - 03.2023
High School Diploma -
Haywood High School
Medical Coding - Medical Coding And Billing
Jackson State Community College