ANDREW DOWLAND
Holyoke,MA
Summary
Focused and reliable in any employment environment. familiar with billing, and customer service and able to independently manage high work volumes. Manage bookkeeping, correspondence, and customer relations with excellent multitasking abilities. Skilled working in Microsoft and additional software related to billing and payment processing. Additionally, I am able to adapt to abrupt situations and changes in the work environment and provide quick and efficient problem-solving. As a fast and adaptable learner I believe I am a great asset to any employer
Overview
8
8
years of professional experience
Work History
Billing Associate
Valley Opportunity Council
04.2020 - 12.2022
- Met weekly billing and collections quotas by diligently pursuing payments
- Mitigated system errors with proactive verification of billing information
- Created departmental procedures and best practices to support billing consistency.
Mental Health Technician
Providence Hospital
03.2018 - 04.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
Team Associate
Billy Beez
02.2017 - 03.2018
- Helped keep team efficient with well-stocked supplies
- Kept equipment working properly with regular inspections and maintenance
- Boosted team efficiency by learning all roles and rotating through positions.
Cashier
Cracker Barrel
10.2014 - 02.2017
- Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
- Boosted company revenue through suggestive selling techniques for products, value-added services, and loyalty programs.
Education
Bachelor of Science (B.S.) - Psychology -
Elms College
Chicopee, MA05.2024
Associate in Science (A.S.) - Psychology -
Holyoke Community College
Holyoke, MA05.2022
Skills
- Statement Processing
- Customer Service
- Database Management
- Payment Processing
- Payment Collection
- Team Collaboration
- Decision-Making
- Billing and Invoicing
- Customer Contact
- Microsoft Office
- Problem Solving
- Patient Safety Management
- Behavior Management
- Progress Monitoring
- Crisis Intervention
- Multicultural Competence
- Psychiatric Medication Knowledge
- Suicide Prevention
- Conflict Resolution
Timeline
Billing Associate
Valley Opportunity Council
04.2020 - 12.2022
Mental Health Technician
Providence Hospital
03.2018 - 04.2020
Team Associate
Billy Beez
02.2017 - 03.2018
Cashier
Cracker Barrel
10.2014 - 02.2017
Bachelor of Science (B.S.) - Psychology -
Elms College
Associate in Science (A.S.) - Psychology -
Holyoke Community College