Summary
Overview
Work History
Education
Skills
Leadership Experience
Affiliations
Certification
References
Timeline
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KATLYNN WOODWARD

Anthem,AZ

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

RX associate

CVS
Anthem, AZ
03.2023 - Current
  • Working the register front store and in the pharmacy
  • Organized the bays and handled cycle counts
  • Provided excellent customer service regarding patients inquiries on medication costs and insurance plans

Teaching Assistant

Grand Canyon University
Phoenix, AZ
11.2022 - 04.2023
  • Graded assignments and tests and documented results into filing systems.
  • Implemented classroom rules and procedures to maintain discipline and order.
  • Tutored students in course material to improve comprehension.

Sales Associate

Bath and Body Works, Limited Brands
Anthem, AZ
08.2020 - 10.2022
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Assessed customer needs to provide assistance and information on product features.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate

The Children's Place
Anthem, AZ
05.2020 - 08.2020
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Bagged or packaged purchases and wrapped gifts.

Supervisor, shift leader

Thai Chili2Go
Temple, AZ
10.2019 - 04.2020
  • Customer service
  • Handled money
  • Cleaned restaurant

Cashier

Ruby's Express
Anthem, AZ
05.2019 - 08.2019
  • Customer service
  • Cleaned

Shift Manager

1880 Train
Hill City, SD
06.2016 - 08.2017
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Handled the tils

Cart Girl

Hart Ranch Golf Course
Rapid City, SD
03.2017 - 07.2017
  • Performed light maintenance tasks such as cleaning windows or wiping down surfaces.
  • Picked the range
  • Provided assistance in the pro shop and snack shop

Education

Government with an Emphasis in Pre-law -

Grand Canyon University
01.2022

Criminal Justice -

Benedictine University
01.2020

General Studies -

Sandra Day O'Connor High School
Phoenix, AZ
01.2019

General Studies -

Hill City High School
Hill City, SD
01.2017

Skills

  • New teller training
  • Team collaboration
  • Product inspection
  • Issue resolution
  • Problem-solving abilities
  • Inventory management
  • Data entry
  • Management support
  • Flexible schedule
  • Customer interaction
  • Multitasking and organization

Leadership Experience

  • Captain of JV Basketball Team at Hill City
  • Co-Captain of Golf team at Hill City and Sandra Day O'Connor
  • Trombone Section Leader at Hill City and Sandra Day O'Connor
  • Soprano Section leader at Sandra Day O'Connor

Affiliations

  • I played golf competitively from Middle School to College, making it to state six years in a row, but now I play on my free days just to relax. I also enjoy just having time outside to refresh to keep a positive attitude.

Certification

  • I have a Pharmacy Tech Training License, which I am looking into becoming fully certified this year, or getting a renewal to study more.

References

References available upon request.

Timeline

RX associate

CVS
03.2023 - Current

Teaching Assistant

Grand Canyon University
11.2022 - 04.2023

Sales Associate

Bath and Body Works, Limited Brands
08.2020 - 10.2022

Sales Associate

The Children's Place
05.2020 - 08.2020

Supervisor, shift leader

Thai Chili2Go
10.2019 - 04.2020

Cashier

Ruby's Express
05.2019 - 08.2019

Cart Girl

Hart Ranch Golf Course
03.2017 - 07.2017

Shift Manager

1880 Train
06.2016 - 08.2017

Government with an Emphasis in Pre-law -

Grand Canyon University

Criminal Justice -

Benedictine University

General Studies -

Sandra Day O'Connor High School

General Studies -

Hill City High School

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KATLYNN WOODWARD