Amber VanDussen
Kingsley,MI
Summary
Skilled Modular Team Associate with 10+ years in retail experience including executing modular resets, and front end work with customer service and cashiering. Knowledgeable in inventory management, merchandising strategies, product placement to optimize store sales, assisting with customer needs and complaints, and processing customers' payments with basic computer databases. Strengths include strong organizational skills, self motivated, adaptability to changing customer demands, patience, knowing when to involve management, and ability to work collaboratively within diverse teams.
Overview
1
1
year of post-secondary education
26
26
years of professional experience
Work History
Modular Team Associate, Customer Sevice Associate
Walmart
Traverse City, Michigan
07.2015 - Current
- Executed high end planograms to maximize product visibility and drive category growth.
- Collaborated with team members to restock shelves, ensuring product availability for customers.
- Worked with team members on various projects to achieve common goals.
- Processed returns, exchanges, refunds, and other transactions accurately.
- Operated cash register to process payments from customers.
- Provided excellent customer service by addressing concerns and resolving issues
- Complied with all health and safety regulations while performing job duties.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Created promotional materials such as flyers, banners, posters.
- Oversaw inventory flow to maintain product availability on shelves. and ensured accurate product placement on shelves.
Server
Ruby Tuesday
Traverse City, Michigan
03.2005 - 06.2006
- Provided exceptional customer service in a fast-paced dining environment.
- Guided guests in menu selections and dietary restrictions to enhance dining experience.
- Resolved customer complaints promptly to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on restaurant policies and service standards to ensure consistent service quality.
- Addressed customer complaints promptly, resulting in improved overall satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Live-Out Nanny
Nittolo Family
Traverse City, Michigan
06.2002 - 03.2005
- Supervised children's daily activities and ensured their safety and well-being.
- Planned and prepared nutritious meals tailored to children's dietary requirements and family preferences.
- Organized activities that develop the physical, social, and intellectual growth of children.
- Maintained a safe environment while managing care for multiple children, promoting their security and well-being.
- Organized engaging activities to foster physical, social, and intellectual development in children.
- Taught life skills, including personal hygiene and organization.
Childcare Assistant Teacher
Firm Footings Children’s Center
Lake Ann, Michigan
09.2000 - 06.2002
- Developed engaging lesson plans for diverse age groups, fostering inclusive learning experiences for children with special needs.
- Ensured children engaged safely in recreational activities to ensure safety and participation.
- Collaborated with teachers to establish a nurturing learning environment, enhancing children's emotional and social development.
- Contributed to a team effort to meet Head Start standards, ensuring compliance and quality in early childhood education.
- Documented attendance, incident reports, and assessments to comply with state regulations.
- Tutored struggling students one-on-one in order to help them catch up with their peers.
- Utilized educational software and technology to enhance learning experiences.
- Implemented daily routines for meals, naps, and playtime effectively.
Education
Completed 25 Credits Towards A Child Development Assocites - Child Development
Northwestern Michigan College
Traverse City , Michigan 09.2001 - 05.2002
Traverse City West High School
Traverse City, MichiganSkills
- Planogram executions
- Task prioritization
- Team collaboration
- Interdepartmental communication
- Adaptive team player
- Self-motivation
- Escalation management
- De-escalation techniques
- Conflict resolution
- Courteous demeanor
- Critical thinking
- Office equipment proficiency
- New teller training
- Adaptability
- Creative problem solving
- Tactful and diplomatic
- Calm demeanor
- Product education
- Multitasking and organization
Timeline
Modular Team Associate, Customer Sevice Associate
Walmart
07.2015 - Current
Server
Ruby Tuesday
03.2005 - 06.2006
Live-Out Nanny
Nittolo Family
06.2002 - 03.2005
Completed 25 Credits Towards A Child Development Assocites - Child Development
Northwestern Michigan College
09.2001 - 05.2002
Childcare Assistant Teacher
Firm Footings Children’s Center
09.2000 - 06.2002
Traverse City West High School