Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katlynn Wright

Shreveport,LA

Summary

Devoted service to individuals in residential care environments with utmost respect and consideration. Supportive care professional, monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Deliberate role model, demonstrating healthy behavior for daily living and social interactions. Compassionate, gentle touch and caring attitude centered on treating people with dignity and respect. Collaborative team player with strong clinical and interpersonal skills. Available 40 hours per week, weekends and evenings.

Overview

3
3
years of professional experience

Work History

Ice Cream Roller

Yum Yum Dessert Bar
03.2020 - 10.2020
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Developed and implemented new flavor ideas to add variety to product offering.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Associate

Walmart
10.2020 - 01.2021
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Answered queries and concerns and assisted customers with product selections.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Processed and packaged stock items for customer purchases.
  • Maintained stockroom records and generated reports for management.

Customer Service Representative

Concentrix
01.2022 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Medical Assistant

Aveonna Health Care
03.2022 - 09.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Private Caregiver

Abundant Life HCS
09.2022 - 08.2023
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Education

No Degree -

Grambling State University
Grambling, LA
12.2024

High School Diploma -

Huntington High School
Shreveport, LA
06.2020

Skills

  • Positive Reinforcement Methods
  • First Aid and Safety
  • Resident Empowerment
  • Direct Patient Care
  • Client Documentation
  • Medical Records Management
  • Product Display
  • Team Goals
  • Reading Comprehension
  • Process Optimization
  • Customer Retention Strategies
  • Prepare Orders
  • Truck Unloading
  • Supply Restocking
  • Hospitality Service Expertise
  • Greeting and Seating Guests

Timeline

Private Caregiver

Abundant Life HCS
09.2022 - 08.2023

Medical Assistant

Aveonna Health Care
03.2022 - 09.2022

Customer Service Representative

Concentrix
01.2022 - 03.2022

Customer Associate

Walmart
10.2020 - 01.2021

Ice Cream Roller

Yum Yum Dessert Bar
03.2020 - 10.2020

No Degree -

Grambling State University

High School Diploma -

Huntington High School

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Katlynn Wright