Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katoanga Olivia Langi

Tacoma

Summary

Experienced in providing comprehensive information on hotel services and amenities, effectively addressing customer inquiries and enhancing guest satisfaction. Demonstrated ability to upsell additional services, contributing to increased revenue through strategic recommendations. Collaborated with various departments, including housekeeping and maintenance, to ensure timely resolution of guest needs and complaints. Maintained a thorough understanding of hotel policies and procedures, facilitating seamless operations and improved guest experiences.

Overview

7
7
years of professional experience

Work History

Reservation Agent

Aqua Aston Maui Kaanapali Villa
Lahaina
10.2019 - 05.2025
  • Provided customers with information on hotel services, amenities, and packages.
  • Upsold additional services such as dining options, spa treatments.
  • Worked closely with other departments
  • such as housekeeping and maintenance to meet customer needs in a timely manner.
  • Worked as front desk agents when in need
  • Worked as a night auditor
  • Worked a housekeeping supervisor by inspecting rooms and clean rooms
  • Offered personalized recommendations based on guest preferences.
  • Maintained a thorough understanding of hotel policies and procedures.
  • Identified opportunities for cross-selling other products or services.
  • Resolved guest complaints by providing exceptional customer service.
  • Advised guests on local attractions and activities available nearby.

Housekeeping Clerk

Westin Kaanapali Ocean Resort Villas
Lahaina
05.2018 - 05.2025
  • Responded promptly to guest requests regarding housekeeping issues or complaints.
  • Participated in weekly meetings with housekeeping staff members to discuss performance goals and improvement plans.
  • Provided assistance to guests with special needs when requested by management team.

Work as inspectors, help with room cleaning,

Education

High School Diploma -

Lahainaluna High School
Lahaina, Hawaii
05-2001

Skills

  • Reservation management
  • Customer service
  • Upselling techniques
  • Booking systems

Languages

English
Professional

Timeline

Reservation Agent

Aqua Aston Maui Kaanapali Villa
10.2019 - 05.2025

Housekeeping Clerk

Westin Kaanapali Ocean Resort Villas
05.2018 - 05.2025

High School Diploma -

Lahainaluna High School
Katoanga Olivia Langi