Katoria Hampton
Customer Service Relations Manager
Henderson,NV
Summary
To succeed in an environment of growth and enhance my working capacities, professional skills and to serve my organization in the best way possible with determination and commitment.
Empathetic, effective and motivated professional combines extensive clinical experience and knowledge with compassion. Detailed understanding of protocols governing medical test preparation and documentation. Vital asset for processing medical and insurance claims.
Overview
11
11
years of professional experience
Work History
COVID-19 Medical Assistant
Lifelong Medical Care
richmond, CA
01.2022 - Current
- Maintain patient records
- Administer vaccines
- Provide COVID-19 testing
- Prepare patients and rooms for examination
- Assist physicians with exams
- Perform front-desk tasks
Insurance Customer Service Representative Remote
GEICO
Macon, GA
01.2017 - 11.2022
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Verified accuracy of customer data entered into the system.
- Responded promptly to emails and phone calls from customers seeking assistance.
Data Entry Clerk
Certified Restoration Dry-cleaning Network
Concord, CA
07.2013 - 02.2017
- File and retrieve documents, records, and reports
- Answering heavy phones and direct call
- Prepare invoices
- Contribute to team efforts
- Maintain customer confidentiality
- Maintain operations by following policies and procedures
- Verify entered data, correcting, deleting, or reentering
Education
Certified Medical Assistant -
Everest College
Hayward, CA06.2011
Skills
- Filing and updating records
- Arranging accommodation for meetings
- Mail duties
- Daily banking
- Bookkeeping/ Accounting
- Proficient in Microsoft Office
- Welcome and greeting guest
- Marketing and inventory
- Handling multi-phone line system
- Organizing work priorities
- Scheduling
- Reception/ Registration
- Fast and accurate typing 60wp
- Excellent Customer Service
- Data Entry
- HIPAA Compliance
- Certified in Basic Life Support (BLS)
Certificatesandawards
- HIPPA/ OSHA completion
- BLS Certified
- CPI Certified
- Presidential Award 4.0 GPA – Everest College
- Asbestos Awareness Certified
Training
Dr. Michael Marchiano, California Cardiovascular Consultants, 27206 Calaroga Ave, Suite 205, Hayward, CA
Timeline
COVID-19 Medical Assistant
Lifelong Medical Care
01.2022 - Current
Insurance Customer Service Representative Remote
GEICO
01.2017 - 11.2022
Data Entry Clerk
Certified Restoration Dry-cleaning Network
07.2013 - 02.2017
Certified Medical Assistant -
Everest College
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