Katoria Wyatt
Houston,TX
Summary
- Detail-oriented and efficient Mail Handler with experience in sorting, organizing, and processing high volumes of incoming and outgoing mail.
- Skilled in operating mail processing equipment, maintaining accurate records, and ensuring timely and secure delivery of documents and packages.
- Proven ability to manage inventory, handle customer inquiries, and adhere to safety and postal regulations.
- Committed to maintaining a clean, organized workspace and supporting smooth operational flow in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Direct Care Staff Member
Trels Home for Children
06.2024 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Mail Clerk/Mail Handler
Post Office USPS
08.2023 - 04.2024
- Sorted and organized incoming and outgoing mail based on size, type, and destination
- Operated mail processing equipment, including machines for stamping, sorting, and sealing
- Packaged and labeled mail for proper distribution, ensuring accurate delivery
- Managed inventory of mail supplies and reordered when necessary
- Maintained accurate records of mail dispatch and delivery
- Collaborated with team members to ensure timely processing and delivery of mail
- Ensured the safe handling of sensitive or confidential mail
- Followed safety protocols and maintained a clean and organized work environment
Front Desk Receptionist/Dental Assistant
ABC Dentistry for Children
08.2022 - 12.2023
- Greeted and checked in patients, ensuring a warm and welcoming atmosphere
- Managed appointment scheduling, and patient intake, and maintained accurate records in the system
- Verified insurance information and processed patient billing and payments
- Assisted dentists during exams and procedures, ensuring patient comfort and maintaining sterile environments
- Took and developed dental X-rays, ensuring quality images for diagnosis
- Prepared examination rooms sterilized dental instruments, and restocked supplies
- Answered phone calls, addressed patient inquiries, and provided basic dental information
- Managed office correspondence, including emails, mail, and patient communications
- Maintained patient confidentiality and adhere to HIPAA regulations
- Ensured smooth coordination between front desk operations and dental staff to optimize patient flow
Mail Clerk
DHL
01.2020 - 07.2021
- Sorted and organized incoming and outgoing mail, ensuring accurate and timely delivery
- Operated mail processing equipment to handle high volumes of mail and packages efficiently
- Coordinated with internal departments to ensure proper routing of documents and parcels
- Maintained accurate records of mail and packages, tracking deliveries and shipments
- Prepared and packaged mail for dispatch, ensuring all items were labeled and addressed correctly
- Ensured compliance with safety protocols and postal regulations during mail handling
- Provided excellent customer service by responding to inquiries and assisting with tracking
- Managed inventory of mailroom supplies and requested reorders as needed
- Assisted with the delivery and collection of mail within office locations
Customer Service Representative (Remote)
FMA Alliance, Ltd
04.2018 - 05.2020
- Company Overview: Willow Brook Mall Area
- Assisted customers with inquiries, concerns, and product/service information via phone, email, or in person
- Processed customer orders, returns, and exchanges, ensuring accuracy and timely resolution
- Managed customer complaints with empathy and professionalism, providing solutions to enhance satisfaction
- Maintained and updated customer records in the database, ensuring accurate and up-to-date information
- Collaborated with other departments to resolve customer issues and ensure a seamless experience
- Provided product recommendations and upselling when appropriate, meeting sales targets
- Handled billing and payment inquiries, including processing payments and resolving discrepancies
- Ensured compliance with company policies and industry regulations while providing customer support
- Tracked and reported customer feedback to improve service quality and customer experience
- Willow Brook Mall Area
Education
High school diploma -
Humble High School
Humble, TX06.2018
Skills
- Sorting
- Organizing
- Routing
- Processing
- Packaging
- Labeling
- Filing
- Shipping
- Tracking
- Inventory
- Documentation
- Customer-service
- Communication
- Time-management
- Attention-to-detail
Languages
English
Full Professional
Timeline
Direct Care Staff Member
Trels Home for Children
06.2024 - 11.2024
Mail Clerk/Mail Handler
Post Office USPS
08.2023 - 04.2024
Front Desk Receptionist/Dental Assistant
ABC Dentistry for Children
08.2022 - 12.2023
Mail Clerk
DHL
01.2020 - 07.2021
Customer Service Representative (Remote)
FMA Alliance, Ltd
04.2018 - 05.2020
High school diploma -
Humble High School
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