Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Martinez

Houston,TX

Summary

Dynamic Store Manager with a proven track record at Rainbow Shops, excelling in customer service and problem-solving. Enhanced sales through innovative merchandising and effective staff training, resulting in improved customer satisfaction ratings. Skilled in inventory control and operational efficiency, fostering a positive environment for both customers and employees.

Overview

21
21
years of professional experience

Work History

Store Manager

Rainbow Shops
03.2016 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules for 50 employees at the opening of new stores
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Store Manager

Impress For Less
02.2011 - 03.2016
  • Managed daily store operations, ensuring compliance with company policies and procedures.
  • Managed daily operations to ensure smooth functioning of the store.
  • Managed 17 employees, inventory control, cash control, and store opening and closing.
  • Maintained open lines of communication with corporate headquarters.

Store Manager

Burger King
06.2004 - 11.2010

* Managed daily operations including food preparation, service, cleaning, and maintenance.

* Executed operations in accordance with company policies and local health regulations.

Helping another 10 stores with their inventory count

  • Managed inventory control, cash control, and store opening and closing procedures.
  • Developed scheduling processes to ensure optimal workforce coverage during peak hours.

Education

LVN - Nursing Education

Memorial Hermann Nursing Institute
Memorial City
05.2005

GED -

San Jacinto College North
Houston, TX
06.2004

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Store Manager

Rainbow Shops
03.2016 - 01.2025

Store Manager

Impress For Less
02.2011 - 03.2016

Store Manager

Burger King
06.2004 - 11.2010

LVN - Nursing Education

Memorial Hermann Nursing Institute

GED -

San Jacinto College North