Katoura Spearman
Sacramento,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Environmental Services Housekeeper
UC Davis Medical Center
04.2024 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Disinfected and sanitized patient exam rooms, surgery suites, and common areas to ensure cleanliness.
- Terminal Cleaning the Operating Rooms and Contact rooms
Customer Service Representative
Covered California
09.2018 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Explained coverage options to potential policyholders, answering questions or concerns.
Janitorial Cleaner
Hyatt Regency Mccormick Place
07.2021 - 05.2023
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Housekeeper
Healthy living cleaning
05.2017 - 07.2021
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Education
High School Diploma -
Options For Youth
Sacramento, CA06.2015
Skills
- Valid Driver's License
- Excellent Sense of Direction
- Documentation and Reporting
- Customer Service
- Verbal and Written Communication
- Time Management
- Call Documentation
- CRM Software
- Data Entry
- Microsoft Office including Word Excel
- Multitasking
Timeline
Environmental Services Housekeeper
UC Davis Medical Center
04.2024 - Current
Janitorial Cleaner
Hyatt Regency Mccormick Place
07.2021 - 05.2023
Customer Service Representative
Covered California
09.2018 - Current
Housekeeper
Healthy living cleaning
05.2017 - 07.2021
High School Diploma -
Options For Youth