Katrecia Carter
Lexington,KY
Summary
Professional skills coach with proven track record in developing and enhancing team performance. Strong focus on collaboration, adaptability, and achieving results. Skilled in communication, mentorship, and strategic planning. Reliable team player known for meeting evolving needs and driving success.
Overview
9
9
years of professional experience
Work History
EVS Technician
Veterans Affairs
Lexington, KY
08.2022 - 12.2025
- Operated and maintained cleaning equipment to ensure hygienic conditions in facilities.
- Performed routine inspections and addressed maintenance issues promptly to uphold safety standards.
- Collaborated with team members to develop efficient workflows for daily cleaning operations.
- Trained new staff on proper sanitation techniques and usage of cleaning tools.
- Assisted in developing training materials for best practices in environmental services procedures.
- Provided feedback to management on operational challenges, contributing to strategic decision-making processes.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
Hospitality Help Representative
Redmile
Lexington, KY
02.2018 - 05.2022
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Developed product knowledge to assist clients in making informed purchasing decisions.
- Collaborated with team members to streamline processes and improve service delivery.
- Trained new representatives on company policies and customer service protocols.
- Implemented best practices for handling high volumes of customer interactions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Home Health Aide Assistant/Housekeeper
Home Health Care
Lexington, KY
10.2016 - 01.2018
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health, reporting changes to nursing staff promptly.
- Implemented care plans tailored to individual client needs and preferences.
- Provided emotional support, fostering positive relationships with clients and families.
- Coordinated transportation for clients to appointments, enhancing access to healthcare services.
- Documented daily activities and progress reports for accurate record-keeping and efficient communication among caregivers team members.
- Provided emotional support to patients and their families during challenging times, fostering positive relationships.
Education
Certification - SRNA
Bluegrass Community And Technical College
Lexington, KY05-2026
High School Diploma -
Bryan Station
Lexington, KY05-2011
Skills
- Patient room cleaning
- Reliability and punctuality
- Sanitation procedures
- Healthcare facility standards
- Professionalism and integrity
- Critical thinking
- Immunization administration
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- Vital sign monitoring
- Phlebotomy
Timeline
EVS Technician
Veterans Affairs
08.2022 - 12.2025
Hospitality Help Representative
Redmile
02.2018 - 05.2022
Home Health Aide Assistant/Housekeeper
Home Health Care
10.2016 - 01.2018
Certification - SRNA
Bluegrass Community And Technical College
High School Diploma -
Bryan Station