Katreena Bahnam
Troy,MI
Summary
Driven by helping old people and fullfilling their needs, providing them the much need services, Results-driven leader with solid background in food service planning, sales and management. Hardworking, ambitious and resourceful with clear understanding of business priorities and best practices.
Overview
9
9
years of professional experience
Work History
Payment Management
Hospital
- Spearheaded process improvement initiatives that resulted in increased operational efficiency across multiple departments involved in payment management activities.
- Assisted in cash flow management by tracking receivables, contacting clients for payment updates, and flagging potential issues.
- Worked closely with management on strategic planning initiatives aimed at driving growth and profitability within the organization.
- Assisted management in developing new procedures to streamline workflows, resulting in reduced turnaround times for claim payments.
- Streamlined invoicing process for faster payment and better cash flow management.
- Negotiated advantageous payment terms with suppliers, resulting in improved cash flow management.
- Optimized cash flow management, ensuring timely payments from clients and to vendors.
- Reduced late payment fees through timely and accurate invoice management.
- Provided guest relations, schedule development, data management and payment processing.
- Provided expert guidance to students and families regarding loan repayment options, debt management, and financial planning strategies.
- Improved cash flow management with timely invoicing, payment processing, and account reconciliation efforts.
- Evaluated the effectiveness of existing controls by analyzing data trends and identifying opportunities for improvement within the organization''s risk management framework.
- Streamlined invoice processing for timely vendor payments and improved cash flow management.
Business Owner
N&K Family Home Care LLC
01.2021 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Family Caregiver
N & K Family Home Care LLC
01.2015 - Current
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
- Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Guided patients to restroom to support bladder and bowel relief requirements.
Education
Associate of Arts - Pharmacy
Macomb Community College
Warren, MIHigh School Diploma -
Adlai Stevenson High School
Sterling Heights, MI05.2014
Skills
- Payment management
- Customer Relationship Management (CRM)
- Employee file management
- Customer management procedures knowledge
- Clinical documentation management
- Payment oversight
- Relationships management
Accomplishments
- Achieved My own business through effectively helping with old people and fulfilling their needs.
Languages
Arabic
Full Professional
English
Full Professional
Turkish
Limited Working
Timeline
Business Owner
N&K Family Home Care LLC
01.2021 - Current
Family Caregiver
N & K Family Home Care LLC
01.2015 - Current
Payment Management
Hospital
Associate of Arts - Pharmacy
Macomb Community College
High School Diploma -
Adlai Stevenson High School
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