Katreena Billig
North Fort Myers,USA
Summary
Licensed Cosmetologist and experienced administrative professional with a strong background in client consultations, scheduling, and confidential client care and customer service. Trusted key holder with proven ability to manage front desk operations, maintain organized records, and deliver exceptional client experiences. Passionate about aesthetics, professionalism, and helping clients feel confident and cared for.
Overview
14
14
years of professional experience
Work History
Project Manager
K & S Home Improvement & Installation
N.Fort Myers, FL
01.2022 - Current
- Managed incoming calls and scheduled projects.
- Coordinated calendars and timelines.
- Assisted with budgeting, invoicing, and billing
- Maintain client communications, as well as communicate tasks to demolition and development team, along with multiple contractors.
- Maintained organized project files and documentation.
- Oversee projects from start to finish.
- Physically helped with demolition process between tear downs and clean up.
- Enforce and manage job site health and safety regulations.
Hair & Skincare Consultant
Monat Global
Remote
01.2018 - Current
- Built and maintained client relationships through social media marketing.
- Provided customized beauty consultations to help clients achieve their desired appearance.
- Educated clients on product benefits and application methods to achieve desired results.
- Managed confidential transactions and order fulfillment.
- Led and mentored team members in sales strategies.
- Tracked commissions and performance metrics.
Hair Replacement Specialist
Emerald Isle Hair Replacement Center
Bonita Springs, FL
01.2015 - 01.2020
- Maintained strict client confidentiality
- Conducted product consultations and customized services
- Performed advanced hair replacement techniques and delivered exceptional results by blending advanced techniques with client-specific needs
- Demonstrated proper hair routines, leading to increased client confidence and loyalty
- Managed inventory intake and daily operations
- Opened/Closed salon
- Maintained a pristine, hygienic, and welcoming salon environment, ensuring high customer satisfaction.
Stylist, Assistant, Front Desk Support
Ulta Beauty, Epiphany Salon & Spa, Air Bar Blowouts & Extensions
Naples, FL
01.2014 - 01.2015
- Performed styling, coloring, and specialty services.
- Educated clients on products and aftercare.
- Scheduled appointments using booking software.
- Recognized as top product seller
- Maintained clean and sanitary treatment areas
- Answering calls, booking services.
- Continued education
Receptionist
Naples Fire Protection
Bonita Springs, FL
01.2012 - 01.2014
- Managed multi-lined phone system.
- Scheduled services and maintained records
- Processed invoices and documentation
- Assisted multiple departments.
Education
Cosmetology, Licensed -
Cozmo The School
Bonita Springs, FLForensic Science/Law
Edison State College
Fort Myers, FLHigh School Diploma - Law and Criminal Justice Academy
South Fort Myers High School
Fort Myers, FLMedical Academy & Early Childhood
Estero High School
Estero, FLSkills
- Well Organized
- Passionate Customer Service
- Client Consultations and Treatment Planning
- Front desk and reception
- Appointment scheduling systems
- Confidential Client Records
- Advanced Hair Replacement Techniques
- Product Knowledge and Retail Sales
- Key Holder/ Opening and Closing
- Inventory Management
- Multi-line Phone System
- Administrative Support
- Proactive Problem Solver
- Sanitation and Safety Compliance
- 40 WPM / Multiple booking systems
Timeline
Project Manager
K & S Home Improvement & Installation
01.2022 - Current
Hair & Skincare Consultant
Monat Global
01.2018 - Current
Hair Replacement Specialist
Emerald Isle Hair Replacement Center
01.2015 - 01.2020
Stylist, Assistant, Front Desk Support
Ulta Beauty, Epiphany Salon & Spa, Air Bar Blowouts & Extensions
01.2014 - 01.2015
Receptionist
Naples Fire Protection
01.2012 - 01.2014
Forensic Science/Law
Edison State College
High School Diploma - Law and Criminal Justice Academy
South Fort Myers High School
Medical Academy & Early Childhood
Estero High School
Cosmetology, Licensed -
Cozmo The School