Summary
Overview
Work History
Education
Skills
Timeline
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Kirsten Crispin

Montgomery

Summary

Dedicated with superior understanding of collections laws. Specialties in business and personal credit collections. Friendly, firm and outstanding negotiator. Highly-skilled in monitoring accounts for delinquency, obtaining payment and follow-ups. Firm Collections Representative with specialties in personal credit and business collections. Fantastic communication and negotiation skills. Experienced with multi-line phone systems and data entry.

Overview

5
5
years of professional experience

Work History

Timeless Management

Corporate Trainer
05.2023 - 01.2024
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.

Assistant Manager

Regional Finance
12.2021 - 05.2023
  • Executed financial reporting, managing prepaid accounts, schedules, reconciliations, event settlements and month-end accruals.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Performed testing of audit areas for fixed assets and accounts payable.
  • Identified and investigated variances to financial plans and forecasts.
  • Promoted continuous workflow and issue resolution through communication and identification of conflicts.
  • Prepared monthly and quarterly payroll taxes for high net worth clients.

Billing and Collections Specialist

Apple
04.2019 - 12.2021
  • Improved billing accuracy by diligently reviewing and verifying invoice data.
  • Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
  • Streamlined the billing process, reducing errors and increasing overall productivity.
  • Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
  • Provided exceptional customer service, addressing client inquiries promptly and professionally.
  • Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.

Education

The University of Alabama
Tuscaloosa, AL

High School Diploma -

Robert E. Lee High School
Montgomery, AL
05.2015

Skills

  • Debt recovery expertise
  • Payment posting
  • Records Management
  • Collections
  • Finance
  • Call center experience
  • Payment Acceptance
  • Active listening abilities
  • Risk Management
  • Environmental Monitoring

Timeline

Timeless Management

Corporate Trainer
05.2023 - 01.2024

Assistant Manager

Regional Finance
12.2021 - 05.2023

Billing and Collections Specialist

Apple
04.2019 - 12.2021

The University of Alabama

High School Diploma -

Robert E. Lee High School

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Kirsten Crispin