Katrice Ponder
McDonough,GA
Summary
A highly motivated and dedicated professional with a strong work ethic and the desire to make a positive impact in any professional environment. Seeking a role that will enable positive contribution of skills and experience while increasing knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Uber Partner
Uber
03.2023 - 09.2023
- Transported over 500 customers to various locations safely.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Instacart Shopper
Instacart
01.2022 - 09.2023
- Achieved and maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served over 200 plus customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
Merchandise Handler
Burlington Coat Factory Distribution Center
01.2024 - Current
- Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
Customer Service Representative
Shiftsmart
02.2021 - 01.2022
- Handled over 500 customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
Education
Associate Of Arts And Sciences - Psychology
Saint Leo University
Saint Leo, FL03.2011
Skills
- Microsoft Windows
- Time Management
- Customer Need Assessment
- Communications
- Empathy
- Problem-solving
- Patience
- Dependable and reliable
- Safe driver training
Timeline
Merchandise Handler
Burlington Coat Factory Distribution Center
01.2024 - Current
Uber Partner
Uber
03.2023 - 09.2023
Instacart Shopper
Instacart
01.2022 - 09.2023
Customer Service Representative
Shiftsmart
02.2021 - 01.2022
Associate Of Arts And Sciences - Psychology
Saint Leo University
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