Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Maduabuchukwu Ojeah

Atlanta,GA

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. 3 Years experience in claims and billing support. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Also bilingual in Igbo and Yoruba. Excellent communication skills. Looking forward to add a positive and productive addition to the customer support team.

Overview

7
7
years of professional experience

Work History

UBER PARTNER

Uber
05.2022 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Achieved high customer ratings of 4.95 on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed company guidelines and policies when interacting with passengers.
  • Responded to passenger concerns and complaints politely and professionally.
  • Completing 150 rides per week.

Office Assistant

St. James High School
09.2018 - 05.2022
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with 50 customers by phone, email, or in-person per day to provide information.
  • Maintained and updated 3 office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Collaborated with various departments to complete assigned tasks.
  • Managed customer issues related to account records, data input, access levels and reports.
  • Edited documents to keep company materials free of grammar errors.
  • Input data into spreadsheets and databases.
  • Monitored security to help maintain equipment, data, and information safety.

Certified Training Specialist

ARC Of Elmore County
09.2016 - 09.2018
  • Coordinated training events with internal and external trainers.
  • Gathered feedback from students on training program and identified changes to improve training.
  • Tracked and reported training requirements and status.
  • Developed data driven training programs with measurable impact and results.
  • Oversaw resource organization and training center use and operation.
  • Trained and mentored 7 new personnel hired to fulfill various roles.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed job-specific competencies and performance standards.
  • Wrote training manuals for direct care employees according to strict company guidelines and medical protocols.

Education

Bachelor of Science - Psychology

Alabama State University
Montgomery, AL
05.2016

Associate of Arts - Arts And Entertainment Management

Aiken Technical College
Graniteville, SC
05.2013

Skills

  • Business Documentation
  • Microsoft Windows
  • Customer satisfaction
  • Contact Centers
  • Schedule Management
  • Excel Spreadsheets
  • Care Support Advocate
  • Social Media Knowledge
  • Report Analysis
  • Microsoft Office
  • Self-Starter
  • Data Recording
  • Zendesk CRM

Accomplishments

Mount Vernon Presbyterian School, Atlanta Ga - Honor Roll Student

Aiken Technical College, Aiken SC - Student Athlete of the Year

Rotary Club, Aiken SC - Rotary Club Academic Award Artist Guild Club, Aiken SC - Young Artist Award

Alabama State University, Montgomery AL - Seniors Award

St. James High School, Montgomery AL- Employee of the Year

Languages

Igbo
Native or Bilingual
Yoruba
Native or Bilingual

Timeline

UBER PARTNER

Uber
05.2022 - Current

Office Assistant

St. James High School
09.2018 - 05.2022

Certified Training Specialist

ARC Of Elmore County
09.2016 - 09.2018

Bachelor of Science - Psychology

Alabama State University

Associate of Arts - Arts And Entertainment Management

Aiken Technical College

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Maduabuchukwu Ojeah