Resourceful and experienced team member offering expertise in customer service, coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Marissa Abston
Markham,IL
Summary
Overview
5
years of professional experience
Work History
Uber Technologies Inc.
Uber Partner
06.2022 - Current
Job overview
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service with an average of 4.96 of 5.00 rating for 11 consecutive months..
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
Go Local Promotions
Brand Ambassador
07.2022 - 12.2022
Job overview
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing product experience.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Conducted events on behalf of client: GoPuff.
Branded Promo Talent
Brand Ambassador
10.2021 - 09.2022
Job overview
- Identified key high-traffic, consumer-centric locations and events to deliver brand awareness and implemented team test driving experiences.
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Conducted events on behalf of clients: PointsBet, Dunkin', Save the Children.
Instacart
Personal Shopper
02.2019 - 08.2022
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers with an average of 4.99 of 5.00 rating for 42 consecutive months.
- Worked productively with customers to meet order requirements and service expectations with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Briar Place Nursing & Rehabilitation Home
Activities Assistant
02.2022 - 07.2022
Job overview
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Engaged residents through events, small groups and personal attention.
- Evaluated supplies and requested purchases to meet activity plans.
- Scheduled movies, entertainment and other special events.
The Sono Chicago Bed And Breakfast
Concierge
09.2021 - 12.2021
Job overview
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Interacted with customers by phone, email or in-person to provide information.
- Completed summary reports for senior management.
Platinum Retail Marketing, Inc.
Assistant Office Manager
04.2018 - 02.2019
Job overview
- Performed several roles simultaneously: Marketing Director Trainee, Marketing Assistant Trainer, Hiring and Training Assistant Manager, Executive Administrative Assistant.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Led and Co-Led coaching, counseling, feedback, mediation and termination sessions.
- Conducted events with clients: AT&T, NRG Energy, Verizon Wireless, Just Energy.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Recorded expenses and maintained accounting records.
Platinum Retail Marketing, Inc.
Executive Administrative Assistant
04.2018 - 02.2019
Job overview
- Performed several roles simultaneously: Marketing Director Trainee, Marketing Assistant Trainer, Hiring and Training Assistant Manager, Assistant Office Manager.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Supported relations with clients: AT&T, NRG Energy, Verizon Wireless, Just Energy.
- Organized and updated schedules for executives.
Education
Monmouth CollegeMonmouth, IL
Bachelor of Arts from Business Administration And Management
05.2020
University Overview
- Relevant Coursework:
- Globalization & International
Management
- International Business Strategy
- Legal Environment of Business
- Midwest Entrepreneurs
- Intermediate Japanese
- Financial Accounting
- Principles of Finance
- Intermediate Spanish
- Professional Development:
- Managing multiple projects, objectives, and deadlines Skill Path Certification
- Momentum Education Advanced Certificate
Skills
- Hotel & Restaurant Recommendations
- Bookkeeping & Basic Accounting
- Policy & Procedure Modification
- Display Set Up & Arrangement
- Professional Correspondence
- Large Crowd Management
- Marketing and Advertising
- Department Development
- Setting Up Appointments
- Colleague Collaborations
- Business Needs Analysis
- Operations Management
- Business Documentation
- Business Administration
- Schedule Management
- Administrative Policies
- Supply Replenishment
- Operational Efficiency
- Customer Satisfaction
- Evaluate Performance
- Communication Skills
- Administering Payroll
- Spreadsheet Creation
- Special Assignments
- Relationship Builder
- Revenue Generation
- Service Dispatching
- Database Updating
- Strategic Initiatives
- Event Coordination
- Time Management
- Trained in First Aid
- Disciplinary Action
- Attention to Detail
- Report Generation
- Monthly Inventory
- Corrective Actions
- Customer Service
- Vehicle Cleaning
- Critical Thinking
- Staff Monitoring
- Microsoft Office
- Travel Planning
- Hospitable
- Safety
Timeline
Brand Ambassador
Go Local Promotions
07.2022 - 12.2022
Uber Partner
Uber Technologies Inc.
06.2022 - Current
Activities Assistant
Briar Place Nursing & Rehabilitation Home
02.2022 - 07.2022
Brand Ambassador
Branded Promo Talent
10.2021 - 09.2022
Concierge
The Sono Chicago Bed And Breakfast
09.2021 - 12.2021
Personal Shopper
Instacart
02.2019 - 08.2022
Assistant Office Manager
Platinum Retail Marketing, Inc.
04.2018 - 02.2019
Executive Administrative Assistant
Platinum Retail Marketing, Inc.
04.2018 - 02.2019
Monmouth College
Bachelor of Arts from Business Administration And Management
Similar Profiles
Damien O'NeillDamien O'Neill
Driver at Uber Technologies Inc.Driver at Uber Technologies Inc.
Angel AppletonAngel Appleton
Learning and Development Program Manager at Uber Technologies Inc.Learning and Development Program Manager at Uber Technologies Inc.
Nathan PioNathan Pio
Delivery Driver at Uber Technologies Inc.Delivery Driver at Uber Technologies Inc.
Isiah AscoliIsiah Ascoli
Delivery Driver at Uber Technologies Inc.Delivery Driver at Uber Technologies Inc.
Je'Chyre' JonesJe'Chyre' Jones
General Warehouse Associate at AmazonGeneral Warehouse Associate at Amazon