David Ferris
Madison,WI
Overview
25
25
years of professional experience
Work History
Uber Partner
Uber
Madison, WI
06.2015 - Current
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Helped passengers with luggage, collected fares and politely answered questions.
Transit Operator
City Of Madison Metro
Madison, WI
04.2009 - 04.2022
- Operated with safety and skill to avoid accidents and delays.
- Operated controls to open and close transit vehicle doors.
- Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
- Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
- Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
- Accepted and processed fares.
Taxi Driver
Madison Taxi
Madison, WI
02.2006 - 06.2011
- Stored passenger luggage and personal items with care for safety and security.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Arrived on time to customer appointments.
- Calculated rides costs, received money and returned change.
- Upheld high standards of cleanliness, sanitation and service.
- Maintained vehicle cleanliness to maximize passenger satisfaction.
- Provided mobility to assistance to disabled passengers.
- Transported high-value clients with professionalism and discretion.
- Checked in with dispatch to determine schedule and planned pickups.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Obtained fares from passengers, issued change and secured cash from theft.
- Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
- Controlled operation of taximeter to accurately track distances and fares.
- Followed road rules to protect passengers and prevent accidents.
- Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
- Offered above-and-beyond service to every rider to encourage repeat business.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Used mobile application to connect with customers, track distances and report locations.
Education
James Madison Memorial
201 South Gammon Road Madison Wi. 5371906.1985
Skills
- Tires and Brakes Inspections
- Dependable and Trustworthy
- Time, Mileage and Fuel Tracking
- Adjusting Routes
- Efficiency and Time Management
- Knowledge of Local Area Amenities
- GPS Applications
- Route Planning and Documentation
- Reading Comprehension
- Map Reading
- Equipment Safety
- Motorcoach and Bus Operation
- Critical Thinking
- Equipment Inspection
- Public Transit Operations
- Creative Solutions
- First Aid Certification
- Operational Safety
- Securing Wheelchairs
- Passenger Interaction
- Passenger Safety
- Safety Requirements
- Fare and Voucher Collection
- Complex Problem-Solving
- Commercial Drivers License (CDL)
- Emergency Situations
- Special Needs Passengers
- Clear and Effective Communication
- Passenger Comfort
- Navigation Equipment
- Dispatcher Communication
- Customer Relationships
- DOT Rules
- Maintaining Safety Rules
- Traffic Laws and Regulations
- Learning Strategies
- Student Interaction
- Passenger Monitoring
- Vehicle Inspection
- Information Mapping
- Mileage and Service Logs
- Personal Grooming
- Visual Inspections
- Mobile Devices
- Two-Way Radio Operation
- Safe Transporting
- Operation Monitoring
- Emergency Evacuation
- Active Learning
- Local Road Knowledge
- Professional Communication
- Social Perceptiveness
- Customer Retention
- Medical Emergency Response
- Hotel and Restaurant Recommendations
- Vehicle Traction Control
- Recordkeeping Accuracy
Timeline
Uber Partner
Uber
06.2015 - Current
Transit Operator
City Of Madison Metro
04.2009 - 04.2022
Taxi Driver
Madison Taxi
02.2006 - 06.2011
James Madison Memorial