Katrina Johnson
Las Vegas
Summary
Dedicated professional with expertise in customer service, event coordination, and patient management. Proven track record of enhancing guest experiences and efficiently resolving inquiries to maximize satisfaction. Strong ability to manage multiple tasks while maintaining high service standards.
Overview
20
20
years of professional experience
Work History
Guest Experience Representative
Madison Square Garden ( Sphere)
Las Vegas
07.2025 - Current
- Provided exceptional customer service to enhance guest experiences at live events.
- Collaborated with team members to ensure smooth event operations and guest satisfaction.
- Greeted guests upon arrival and provided excellent customer service.
Patient Service Representative
Centerwell
Las Vegas
05.2022 - 03.2025
- Scheduled appointments and coordinated patient follow-ups effectively.
- Managed patient inquiries and resolved concerns efficiently.
- Processed patient information using electronic health record systems.
Patient Service Representative
United Health Care
Las Vegas
01.2007 - 04.2021
- Scheduled appointments and coordinated patient follow-ups effectively.
- Managed patient inquiries and resolved concerns efficiently.
- Processed patient information using electronic health record systems.
Skills
- Customer service and support
- Complaint resolution
- Conflict resolution
- Relationship management
- Event coordination
- Time management
- Electronic record management
Timeline
Guest Experience Representative
Madison Square Garden ( Sphere)
07.2025 - Current
Patient Service Representative
Centerwell
05.2022 - 03.2025
Patient Service Representative
United Health Care
01.2007 - 04.2021