Katrina Austin

• Prepared and served food in compliance with health and safety regulations.
• Assisted in maintaining cleanliness and organization of kitchen and dining areas.
• Operated kitchen equipment efficiently, ensuring proper usage and maintenance.
• Collaborated with team members to ensure timely meal service and customer satisfaction.
• Followed standardized recipes to maintain consistency in food quality and presentation.
• Monitored inventory levels, reporting shortages to management for timely replenishment.
• Provided exceptional customer service by addressing dietary needs and preferences promptly.
• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
• Promoted a positive work environment through effective communication with colleagues and supervisors.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Developed and maintained positive relationships with customers to enhance service.

• Provided exceptional customer service, ensuring guest satisfaction and fostering repeat business.
• Efficiently managed multiple tables during peak hours, demonstrating strong multitasking abilities.
• Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
• Trained new servers in menu knowledge, service techniques, and restaurant protocols.
• Developed and maintained relationships with regular patrons to enhance personalized dining experiences.
• Resolved guest complaints promptly, turning negative experiences into positive outcomes through effective communication.
• Streamlined ordering processes by implementing new software tools, improving order accuracy and efficiency.
• Mentored junior staff on upselling techniques, resulting in increased average check totals per table.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Updated daily specials board to reflect current offerings for improved communication between kitchen staff and servers.
• Handled high-pressure situations professionally, resolving customer complaints effectively.
• Responded quickly to changing circumstances during peak times to ensure efficient workflow within the server team.
• Maintained clean and organized dining areas for an enjoyable dining experience.
• Assisted with inventory management, helping to control costs and minimize waste.
• Increased repeat business through exceptional service and building rapport with guests.
• Built relationships with regular customers, fostering a welcoming atmosphere that encouraged repeat visits.
• Balanced cash registers at the end of each shift, maintaining accurate financial records.
• Conducted routine inspections of dining area equipment, reporting any issues promptly for maintenance or repair as needed.
• Trained new servers on restaurant protocols, contributing to a cohesive team environment.
• Supported special events and private parties by setting up tables, serving guests, and cleaning up afterward.
• Ensured compliance with local health codes by maintaining a sanitary work environment throughout service hours.
• Participated in regular staff meetings to discuss operational improvements and enhance team performance.
• Managed multiple tables simultaneously, ensuring prompt service and satisfied customers.
• Contributed to successful teamwork dynamics by covering shifts when necessary or assisting coworkers with tasks during busy periods.
• Demonstrated knowledge of menu items and ingredients, assisting guests in making informed decisions about their meal choices.
• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Inspected dishes and utensils for cleanliness.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Checked guests' identification before serving alcoholic beverages.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

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