Katrina Bates
Rogers,AR
Summary
Experienced with leading technology teams and implementing innovative solutions. Utilizes strategic planning to drive technology initiatives that align with organizational goals. Track record of building cohesive teams and managing complex projects effectively.
Overview
12
12
years of professional experience
Work History
Technology Leader
First Christian Church (Disciples of Christ)
Rogers, AR
10.2021 - Current
- Collaborated with cross-functional teams to orchestrate online and in-person audio & visual ministries each Sunday—from vision to creation to implementation and evaluation.
- Researched and procured broadcast technology to best fit current system, improving workflow efficiency and streamlining setup and teardown processes.
- Analyzed and resolved technology incidents, documented root causes and resolution steps to build knowledge resources; reduced downtime and dropped signals by 45%.
- Recruited, trained, and scheduled 8 volunteers for tech team, developing training materials and runbooks for consistent outcomes and effective knowledge transfer.
- Developed and executed project plans, ensuring alignment with organizational goals and timelines.
Special Education Instructional Assistant
Rogers Public Schools
Rogers, AR
08.2024 - 05.2026
- Supported classroom teacher in meeting the academic and behavioral needs of special needs students for inclusive practices.
- Assisted classroom teacher with academic, behavioral, social, and physical needs of special needs students, for inclusive practices; performed other duties as assigned.
- Monitored student progress, identified trends, and communicated insights to instructional staff to inform tailored interventions.
- Facilitated classroom activities and transitions for students with disabilities, maintaining consistent routines to improve participation and engagement.
- Coordinated classroom resources to enhance teaching activities and ensure operational effectiveness.
Licensed Producer
Farmers Insurance - Acker Agency
Mansfield, TX
04.2014 - 12.2015
- Secured new business for agency through personal, home, and specialty lines while addressing existing client needs to strengthen relationships.
- Identified and analyzed client needs to provide tailored risk management solutions, improving client satisfaction and retention.
- Cultivated long-term relationships with customers by delivering tailored advice and support, enhancing retention and customer satisfaction.
- Oversaw daily management of client accounts, including billing, policy maintenance, and claims processing, ensuring accuracy and timeliness in all transactions.
- Utilized multiple insurance software applications to streamline operations and maintain accurate client records.
Education
Bachelor of Science in Business Administration - Accounting
Western Governors University
Salt Lake City, UT08-2026
Associate of Arts - General Education
Spokane Falls Community College
Spokane06-2009
Skills
- IT infrastructure
- Risk management
- Technical writing
- Quality assurance
- Data analysis
- Project management tools
- Stakeholder engagement
- Customer experience
- Strategic visioning
- Collaboration
- Accountability
- Technology strategy
- Cloud solutions
- Technology infrastructure optimization
Timeline
Special Education Instructional Assistant
Rogers Public Schools
08.2024 - 05.2026
Technology Leader
First Christian Church (Disciples of Christ)
10.2021 - Current
Licensed Producer
Farmers Insurance - Acker Agency
04.2014 - 12.2015
Associate of Arts - General Education
Spokane Falls Community College
Bachelor of Science in Business Administration - Accounting
Western Governors University