Katrina Bracamonte

• Serves as a receptionist and is responsible for greeting all patients and visitors respectfully, courteous.
• Responsible for alerting Security personnel to unauthorized visitors.
• Receive incoming telephone calls and route calls to patients, medical staff, or other departments.
• Receives and distributes mail to medical staff, nursing staff, and patients.
• Schedules appointments for physicians, special clinics, transportation, consultants, and special procedures performed with other medical services; makes necessary arrangements for patients such as requesting medical records, initiates requisitions for ultrasound, CT scans, and other procedures with outside facilities.
• Searches the patient's records for specific information to determine the physician's plan of care and the need for lab or x-ray information.
• Assists with the continuity and quality of care through constant monitoring of patient appointments and follow-up.
• Responsible for scheduling appointments with outside facilities and coordinating transfer of patients to outdoor facilities by contacting the EMS dispatcher, the ambulance drivers, and Tribal transportation when necessary.
• Perform patient registration duties.
• Interviews patients to obtain pertinent registration information such as patient demographics verifies insurance information and authorization to bill all alternate resources for health care.
• Determines the eligibility of patients who have not previously been treated at the health center using Hospital guidelines; this includes obtaining the certificate of Indian blood and other documentary proof of tribal membership.
• Identifies and obtains authorization for those patients whose health benefits require prior authorization.
• Obtains patient's signature and files necessary forms related to release of medical information, privacy rights, and patient rights.
• Responsible for the maintenance of forms and office supplies used daily by the unit; replenishes forms and office supplies when depleted.
• Notifies the Housekeeping department for routine requests - linen and cleaning rooms; responsible for routine work orders about the unit using TMA.
• Process and maintain time and attendance records for the unit comprised of full-time, part-time, and temporary employees use an automated system. The incumbent is responsible for accurately recording hours worked or leave taken, including the reviewing, auditing, and researching of attendance records; answer employee questions regarding time and attendance.
• Verifies alternate resources and assures the medical record is complete and accurate; refers patients without alternate resources to benefits coordinator.
• Maintains computer-generated lists of all patients seen in special clinics; monitors and reports no-show patients monthly.
• Follow up on all missed appointments through the use of letters and referrals.
• Receives all incoming telephone calls for the health team; utilizes knowledge of the organization, programs, operations, and procedures to make proper disposition of inquiries.
• Initiates calls or contacts as directed to obtain or furnish information; observe the rules of confidentiality in the retention and dissemination of information.
• Responsible for attending monthly department meetings and recording minutes.
• Promotes Safety and Infection Control initiatives on the unit to help ensure patient, visitor, and staff safety.
• Performs other job-related duties as assigned.

• Provide excellent customer service to patients, patient family members, business representatives, and other visitors to our clinical offices through positive interactions with greetings and quality support as needed.
• Effectively manages reception area traffic and patient flow by having an organized work area and system for arriving patients.
• Arrive patients and complete check-in process involving registration and appointment scheduling which includes obtaining legible photocopies of insurance cards, accurate data entry, insurance verification, collecting co-pays, record-keeping, and forms completion.
• Perform daily cash handling/cashiering which includes balances all encounters and end of day cash/credit card processes.
• Follow practice guidelines for patient walk-ins and vendors without appointments and other exceptions to the clinic schedule.
• Interface with back-office personnel and physicians in facilitating patient flow. This includes collaborative teamwork together to meet patient care and business needs.
• Answer phones, route calls, take messages and manage voicemails to ensure communication is fluid and accurate.
• Appropriately handle high priority calls (urgent triage, physicians, hospitals) during clinic hours according to practice guidelines.
• Manages in-basket messages effectively in patient electronic health record system.
• Generate appointment schedules and encounters before clinic begins and follows proper start-of-day procedure for cash drawer.
• Prior to appointments, reviews medical records to ensure most recent dictation and lab results are filed.
• Annotate no shows, cancellation, and add-on appointments appropriately.
• Communicate arrivals and delays to back office.
• Maintain up-to-date resource manuals and related materials (contract, ancillary and vendor grids; eligibility rosters).
• Manage medical records requests, complete forms, facilitate fax requests, scan documents into patient records as required.
• Ensure cleanliness of reception area.
• Maintain HIPAA compliance (patient-confidentiality requirements) as required.
• Other duties as required.

Responsibilities included:

· Administer topical ophthalmic or oral medications.
· Call patients to inquire about their post-operative status or recovery.
· Clean or sterilize ophthalmic or surgical instruments.
· Conduct ocular motility tests to measure function of eye muscles.
· Conduct visual field tests to measure field of vision.
· Instruct patients in the care and use of contact lenses.
· Maintain ophthalmic instruments or equipment.
· Measure and record lens power, using lensometers.
· Measure visual acuity, including near, distance, pinhole, or dynamic visual acuity, using appropriate tests.
· Operate ophthalmic equipment, such as autorefractors, phoropters, tomographs, or retinoscopes.
· Take anatomical or functional ocular measurements of the eye or surrounding tissue, such as axial length measurements.
· Take and document patients' medical histories.
· Assist physicians in performing ophthalmic procedures, including surgery.
· Conduct binocular disparity tests to assess depth perception.
· Conduct tonometry or tonography tests to measure intraocular pressure.
· Measure corneal curvature with keratometers or ophthalmometers to aid in the diagnosis of conditions, such as astigmatism.

Answer telephones and direct calls to appropriate staff. · Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. · Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. · Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. · Complete insurance or other claim forms. · Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. · Receive and route messages or documents, such as laboratory results, to appropriate staff. · Compile and record medical charts, reports, or correspondence, using typewriter or personal computer. · Transmit correspondence or medical records by mail, e-mail, or fax. · Maintain medical records, technical library, or correspondence files. · Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records