Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katrina Brown

Pembroke,FL

Summary

Correctional Officer with over 16 years history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

28
28
years of professional experience

Work History

Correctional Officer

Broward Sheriff's Office
04.2007 - Current
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, and records.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted security checks of inmates and living areas.
  • Assisted in intake and release of inmates.
  • Restrained juvenile inmates when disturbances required physical intervention.

Warehouse Worker

Team Concept Temp Agency
05.2005 - 04.2007
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.


Transportation Security Officer

Transportation Security Administration, TSA
09.2002 - 01.2004
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Monitored security checkpoints for compliance with applicable security protocols.

Front End Supervisor

Kmartcorp
03.2000 - 04.2001
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained accurate records of sales and financial transactions.

Cashier

Wendys Restaurant
06.1995 - 01.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Set up new sales displays each week with fresh merchandise.

Cashier

Toys"R"Us
06.1998 - 03.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Education

No Degree - Corrections

Palm Beach State College
Lake Worth, FL
10.2012

High School Diploma -

American Senior High School
Hialeah, FL
06.1995

Skills

  • Tracking Protocols
  • Microsoft Excel
  • Excellent Problem-Solving Skills
  • Judgment and Decision-Making
  • Nonviolent Intervention
  • Active Listening
  • Central and Pod Control
  • Operational Efficiency
  • Learning Strategies
  • Speaking
  • Complex Problem-Solving
  • Observation
  • Booking Procedures
  • Disciplinary Action
  • Safety and Security Enforcement
  • Health and Safety Regulations
  • Maintain Records
  • De-Escalating Conflicts
  • Self-Defense Techniques
  • Writing
  • Firearm Operations
  • Critical Thinking
  • Coordination
  • Safety and Security
  • Understanding Customer Needs
  • Customer Service
  • Microsoft Word
  • Order and Refund Processing
  • Office Equipment Proficiency
  • Clerical Support

Accomplishments

Two times awarded employee of the month for doing job diligence notifying perimeter security staff about security breech on compound in 2009. Assisting an employee that was choking with heimlich maneuver practice to help with stopping the choking.

Timeline

Correctional Officer

Broward Sheriff's Office
04.2007 - Current

Warehouse Worker

Team Concept Temp Agency
05.2005 - 04.2007

Transportation Security Officer

Transportation Security Administration, TSA
09.2002 - 01.2004

Front End Supervisor

Kmartcorp
03.2000 - 04.2001

Cashier

Toys"R"Us
06.1998 - 03.2000

Cashier

Wendys Restaurant
06.1995 - 01.1996

No Degree - Corrections

Palm Beach State College

High School Diploma -

American Senior High School

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Katrina Brown