Katrina Brown
West Bloomfield,MI
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Manager
J Crew
Troy, Michigan
03.2024 - Current
- Supervised daily operations and staff performance in a retail environment.
- Managed inventory levels to ensure product availability for customers.
- Trained team members on customer service standards and sales techniques.
Sales Consultant
Gardner White
Novi, Michigan
06.2019 - 03.2024
- Conducted product demonstrations to educate clients on features and benefits.
- Managed customer relationships to promote loyalty and repeat business.
- Analyzed market trends to identify new sales opportunities and strategies.
Store Manager
Christopher & Banks
Novi, MI
01.2016 - 06.2019
- Arrange and update schedules to optimize coverage for expected customer demands
- Provided training in POS, product knowledge, guest service, resort information, and sales
- Coach and mentor five employees by offering constructive feedback and taking interest in long-term career growth
Store Manager
Lane Bryant
Lathrup Village, MI
01.2013 - 01.2016
- Hired, trained, supervised, motivated, and developed employees
- Improved profitability by executing daily, weekly, and monthly floor plan changes
- Expanded team members into supervisors and department managers to promote family-based and performance-oriented culture
Assistant Manager
Lane Bryant
Lathrup Village, MI
01.2008 - 01.2012
- Achieve sales goals and business objectives by motivating staff and promoting
- Developed new systems which have increased productivity and quality of work
- Effectively worked with customers to identify needs, tactfully answer questions, and sell products and services
Assistant Store Manager
Casual Male
Southfield, MI
01.2003 - 01.2007
- Gained respect of all parties promptly, customers and coworkers
- Successfully worked with organizations and individuals while solving problems and explaining policies
- Created a strategy for making quick decisions under high stress conditions, maintaining composure while prioritizing
Accomplishments
Achieved annual sales goals and quotas based on volume, gross margin, payroll, shortage, and expenses, ranking in the top 10% percentile of historical sales volume
Timeline
Manager
J Crew
03.2024 - Current
Sales Consultant
Gardner White
06.2019 - 03.2024
Store Manager
Christopher & Banks
01.2016 - 06.2019
Store Manager
Lane Bryant
01.2013 - 01.2016
Assistant Manager
Lane Bryant
01.2008 - 01.2012
Assistant Store Manager
Casual Male
01.2003 - 01.2007