KATRINA BROWN
North Richland Hills,TX
Summary
Export documentation and billing professional supporting international shipments, compliance review, and high-volume invoice processing. Managed more than $500,000 in monthly billing, reduced invoice errors by 25%, and maintained accurate records across freight, customs, and customer transactions. Brings strong coordination skills, process discipline, and dependable support for supply chain operations.
Overview
19
19
years of professional experience
Work History
Export Documentation Coordinator
DHL
03.2026 - Current
- Screen customers and recipients, classify products, and prepare accurate export documentation to ensure compliance.
- Coordinate export shipping documentation to ensure compliance with U.S. government regulations and international trade requirements.
- Create and process international invoices, intercompany invoices, and export compliance transactions.
- Review export records and documentation for accuracy, completeness, and compliance.
- Communicate shipment requirements and documentation to freight forwarders to facilitate timely delivery.
- Investigate and resolve customer concerns regarding customs requirements and documentation to enhance service quality.
- Serve as a liaison between customers and internal departments to resolve export and shipping issues.
- Maintain shipment metrics and transportation activity logs to provide insights for operational reporting.
- Manage document retention processes while ensuring compliance with regulatory requirements.
Billing Specialist
Suddath
06.2023 - 03.2026
- Managed monthly billing operations exceeding $500,000 while maintaining invoice accuracy and timely processing.
- Reduced invoice errors by 25% through process improvements and enhanced data validation procedures.
- Collaborated with operations and customer service teams to resolve billing discrepancies, enhancing workflow efficiency.
- Resolved customer inquiries regarding rates, services, and billing procedures, ensuring clarity and satisfaction.
- Maintained strong client relationships through proactive communication and effective problem resolution.
Material Handler II
CEVA Logistics
06.2021 - 06.2022
- Coordinated shipping and receiving activities to ensure timely material movement and meet operational deadlines.
- Prepared containers and outbound shipments according to customer and company requirements.
- Maintained inventory accuracy and supported stock control activities using warehouse management systems.
- Investigated and resolved inventory discrepancies, reducing shortages and improving inventory integrity.
- Collaborated with cross-functional teams to meet operational targets and enhance customer service.
Fulfillment Specialist
Target
07.2019 - 06.2021
- Processed customer orders by accurately picking, packing, and preparing shipments, ensuring timely delivery to meet customer expectations.
- Maintained a 95% order accuracy rate through effective use of RF scanning technology and quality control procedures.
- Coordinated daily workflow activities to efficiently meet shipping deadlines and achieve production targets.
- Resolved fulfillment issues promptly, enhancing customer satisfaction and maintaining operational efficiency.
Wide Format Printer
Nimlok
10.2007 - 01.2014
- Maintained production records and documentation, enabling accurate job tracking and reporting.
- Monitored equipment performance and resolved production issues, enhancing operational efficiency.
- Edited digital files and graphics to meet customer specifications and quality standards.
- Ensured adherence to production and quality requirements, supporting consistent output standards.
- This is the place for a brief summary of your key responsibilities and most stellar accomplishments.
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Education
Bachelor of Liberal Arts - Graphic Design
Columbia College
Chicago, ILSkills
- Freight coordination
- Customs compliance
- Shipping and receiving management
- Supply chain operations
- Inventory and warehouse operations
- Material handling and cycle counts
- RF scanning and order fulfillment
- Process improvement
- Quality assurance
- Data entry and record management
- Record Management
- Microsoft Excel
- Microsoft Office Suite proficiency
- Microsoft Outlook
- Microsoft Teams
- Customer service and relations
- Client export relations
- Problem Resolution
- Cross-Functional Collaboration
- Effective communication skills
- Communication
- Communication
Timeline
Export Documentation Coordinator
DHL
03.2026 - Current
Billing Specialist
Suddath
06.2023 - 03.2026
Material Handler II
CEVA Logistics
06.2021 - 06.2022
Fulfillment Specialist
Target
07.2019 - 06.2021
Wide Format Printer
Nimlok
10.2007 - 01.2014
Bachelor of Liberal Arts - Graphic Design
Columbia College