Katrina Broyles
Zillah,Washington
Summary
Talented Patient Access Specialist that is skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. I am a passionate person who enjoys working closely with the community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor Intermin Manager
Astria Toppenish Hospital
05.2025 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Over seen Timecards for payroll
- Created Scheduled
Patient Access Authorization Specialist
Multicare/Yakima Memorial Hospital
11.2020 - Current
- Insurance verification
- Review internal/external referrals
- Prepared and processed authorization forms for various insurance companies, ensuring accuracy of information.
- Processed prior authorizations requests within established time frames.
- Developed strong relationships with external customers, including insurance providers and medical offices.
- Followed up on all outstanding authorizations until they were approved or denied.
- Inpatient Notification Team- Notification of Admission to payers for Observation/Inpatients, Submitted/Obtained authorizations for payers. Verified patients eligibility and updated medical records. Provided excellent customer service to patients and providers. Contributed to departmental goals by consistently meeting/exceeding productivity, quality, and services.
- Imaging Team/Surgery Team - Excellent customer service, Reached to patient for demographics. Updated EMR, Insurance verification. Proactively collaborated with Office Coordinators/Insurances payers for authorizations.
Optometrist Technician/Reception
McMullin Vision Care
02.2020 - 11.2020
- Customer Service
- Reviewed/Coordinated referrals
- Obtained/Sent medical records
- Assisted optometrists in conducting eye exams for patients.
- Conducted pre-testing procedures, such as visual acuity and color vision tests.
- Scheduled appointments for follow-up visits or referrals to specialists when needed.
- Applied payments to accounts.
Optometrist Technician
Zillah Vision
01.2018 - 06.2019
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Maintained patient records by updating medical histories and entering exam results into electronic database.
- Reviewed/Coordinated Referrals
- Operated various optical equipment, such as autorefractors, tonometers, and lensometers.
Wash Alley Operator
Cintas
01.2016 - 01.2018
- Yakima Bait Company 2012-2015
- Triumph Treatment Center 2010-2012
- St Lukes Hospital 2008-2010
- Assisted Living Or. 2007-2007
- Community Medical Hospital Mt. 2006-2006
- Toppenish School District 2004-2006
- Dairy Queen Manager 1998-2004
Education
High School -
Toppenish High School
06.1999
Skills
- Excellent customer service
- Insurance Verification/Authorization knowledge
- HIPAA Compliance
- Effective communication skills
- Teamwork and Collaboration
- Multitasking/Problem-solving Abilities
Certification
- Certification: Medical Administrative Assistant Charter College, June 2018
- Certification: CSPR HFMA, October 2023
Timeline
Supervisor Intermin Manager
Astria Toppenish Hospital
05.2025 - Current
Patient Access Authorization Specialist
Multicare/Yakima Memorial Hospital
11.2020 - Current
Optometrist Technician/Reception
McMullin Vision Care
02.2020 - 11.2020
Optometrist Technician
Zillah Vision
01.2018 - 06.2019
Wash Alley Operator
Cintas
01.2016 - 01.2018
High School -
Toppenish High School
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