Katrina Bryant
Oakpark,MI
Summary
Dedicated Member Service Specialist known for delivering exceptional service and educating members on financial products. Passionate about empowering individuals to make informed financial decisions and enhancing overall satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Service Specialist III
Vibe Credit Union
Berkley, MI
02.2016 - Current
- Delivered exceptional member service, addressing inquiries and resolving issues efficiently.
- Educated members on products and services, enhancing overall financial literacy.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Assisted clients in obtaining consumer loans and home equity lines of credit. Provided guidance on loan options and application processes. Supported customers in understanding loan terms and conditions.
Lead Teller
Chase Bank
Southfield, MI
03.2011 - 02.2016
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers, enhancing team performance and service quality.
- Managed cash handling procedures, maintaining accuracy in transactions and inventory controls.
- Implemented process improvements, resulting in increased transaction efficiency and customer satisfaction.
Education
Business
Wayne State University
Detroit, MISkills
- Customer service
- Savvy relationship-builder
- Customer engagement
- Exceptional communication
- Cash handling expertise
Certification
NMLS Designation, Notary and Medallion Signature Guarantee
Timeline
Member Service Specialist III
Vibe Credit Union
02.2016 - Current
Lead Teller
Chase Bank
03.2011 - 02.2016
Business
Wayne State University