Katrina Bullock
Scranton,PA
Summary
Dynamic Optical Assistant with a proven track record at Visionworks, excelling in customer service and patient care. Enhanced patient satisfaction through effective appointment scheduling and insurance processing. Skilled in frame selection and eye examination assistance, ensuring accurate diagnoses and fostering loyalty through exceptional service.
Overview
18
18
years of professional experience
Work History
Optical Assistant
Visionworks
Scranton, PA
07.2021 - Current
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
Shift Leader
Walgreens
Scranton, PA
07.2007 - 05.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
Education
Dallas Senior High School
Dallas, PA06.2006
Skills
- Customer service
- Appointment scheduling
- Frame selection
- Product upselling
- Insurance verification
- Eye examination assistance
- Prescription interpretation
- Patient care
- Appointment setting
- Insurance processing
Timeline
Optical Assistant
Visionworks
07.2021 - Current
Shift Leader
Walgreens
07.2007 - 05.2021
Dallas Senior High School