Katrina Burgess

• Delivered food and beverages to customers efficiently while maintaining high service standards.
• Managed order accuracy by double-checking items before delivery to ensure customer satisfaction.
• Assisted team members during peak hours to optimize workflow and enhance service speed.
• Maintained cleanliness of serving area, ensuring compliance with health and safety regulations.
• Engaged with customers to provide personalized service, addressing inquiries and resolving issues promptly.
• Trained new staff on operational procedures, enhancing team performance and consistency in service delivery.
• Collaborated with kitchen staff to streamline order preparation and improve turnaround times for deliveries.
• Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
• Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
• Handled cash transactions accurately, providing correct change and processing credit card payments securely.
• Answered guest questions and promoted special products.
• Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.

My first job was housekeeping at a big hotel. I had a certain amount of rooms I needed to clean, in a certain amount of time. My rooms needed to be perfectly clean so my precision for things being perfect at my job started there.