Katrina Carver
Hilliard,OH
Summary
Dynamic general manager with proven success at Domino's in customer service and budget management. Led a team to achieve a 5-star store rating while meeting labor and food cost targets. Expertise in employee training and conflict resolution, promoting a high-performance culture.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Domino's
09.2015 - 04.2024
- Hire, train, coach, and mentor staff
- Organized budgets oversaw P&L and achieved margin targets consistently to stay on track with growth plans.
- Led a team of 20 employees
- Achieved labor, food, and waste cost goals
- Provided exceptional one-on-one customer service and effectively handled any customer complaints.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Maintained and grew membership and customer base by promptly handling member and guest concerns and issues
Assistant Manager
Domino's
10.2012 - 08.2015
- Oversaw restaurant operations in customer relations, staff management, vendor relations, inventory control, and food purchasing.
- Created schedules to always ensure adequate and efficient staffing
- Resolved customer issues, ensuring satisfaction and promoting repeat business.
- Promoted from Assistant Manager to General Manager within a year
- Recognized as Assistant Manager of the Year for outstanding performance
- Opened and closed stores within the franchise
- Worked and managed a high-volume store
- Worked as a team member performing cashier duties and taking payments
- As my first career, arose many challenges faced by the fast-food industry and continued to learn valuable work ethics and enforce them
CSR
Domino's
02.2011 - 09.2012
- Recognized as Customer Service Representative of the Year for exceptional performance.
- Supported customers with product inquiries and resolved complaints to improve overall satisfaction
- Executed opening and closing procedures, managed counter sales, and performed telephone follow-up to enhance customer engagement
- Courteous in receiving customer payments by acknowledging them
- Thorough knowledge of providing great customer service, handling large amounts of cash and customers, organizing displays throughout store, maintaining certain tasks around the store
- Utilized downtime to maintain store organization by folding boxes and cleaning, ensuring a pleasant shopping environment
- Training new employees in my position
- Staying later than my scheduled shift during busy times
Education
Bachelor of Science -
University of Maryland Global Campus
Hyattsville, MD06-2027
Some College (No Degree) - Paralegal Studies
Columbus State Community College
Columbus, OHSkills
- Strategic planning
- Financial oversight
- Employee training and development
- Team building strategies
- Time management proficiency
- Conflict resolution techniques
- Customer service excellence
Certification
- Food Safety Manager Certification with 5 Year Expiration
- Powered Power Jack
- Wave
- Baler Vertical: Max, PTR, JV Mfg, McClain
- Stacker
Accomplishments
- Customer Service Representative of the Year, 2012
- Assistant Manager of the Year, 2014
- Team Member of the Month, Target, 2024
- Team Leader of the Month, Target, 2025
Timeline
General Manager
Domino's
09.2015 - 04.2024
Assistant Manager
Domino's
10.2012 - 08.2015
CSR
Domino's
02.2011 - 09.2012
Bachelor of Science -
University of Maryland Global Campus
Some College (No Degree) - Paralegal Studies
Columbus State Community College