Katrina Chester
Ashaway
Summary
A successful Customer Experience Manager with a proven track record in enhancing customer satisfaction through data analysis and team training. Skilled in problem-solving and leadership, I successfully resolved escalated issues, improving response times and fostering a positive team environment. Passionate about delivering exceptional service and driving results.
Overview
6
6
years of professional experience
Work History
Customer Experience Manager
Michaels
Waterford
12.2022 - Current
- Experienced Team Member
- Sales Floor & Cashier
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Monitored customer service performance metrics and set goals to improve response times and satisfaction levels.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
Bakery Sales Associate
McQuades Marketplace
11.2019 - 05.2022
- Sales Member
- Customer Service
- Product Knowledge
Seasonal Baker
Clydes Cider Mill
08.2019 - 11.2019
- Baker
- Production/Packaging
Education
Business Administration
Eastern Connecticut State University
83 Windham St, Willimantic, CT 0622603.2025
High School Diploma -
Chariho Regional High School
453 Switch Rd, Wood River Junction, RI 0289406.2022
Skills
- Customer Service Skills
- Works well with a team and alone
- Multitasking
- Time Management
- Product Knowledge
- Positive Attitude
- Money Handling
- Computer Skills
- Readiness to Learn
- Resourceful
- Employee training
- Inventory control
- Problem solving
- Critical thinking
- Communication
- Research
- Creativity
- Leadership
- Professionalism
- Reliability
Accomplishments
- National Honors Society
- Delta Mu Delta Honor Society
- Omicron Delta Epsilon International Honor Society
Timeline
Customer Experience Manager
Michaels
12.2022 - Current
Bakery Sales Associate
McQuades Marketplace
11.2019 - 05.2022
Seasonal Baker
Clydes Cider Mill
08.2019 - 11.2019
Business Administration
Eastern Connecticut State University
High School Diploma -
Chariho Regional High School
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