Megan Cloud
White Bear Lake,MN
Summary
Dedicated customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
47
47
years of professional experience
Work History
Customer Experience Manager
Michaels Stores Inc
05.2010 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Performed opening and closing duties of a retail store.
Facilities Specialist
Qwest Communications
01.1977 - 05.2008
- Updated and maintained customer line and cable equipment for business and residential telephone service.
- Assisted field technicians in selecting appropriate facilities for installation and repair of telephone and high-speed internet services.
- Assisted business office personnel in corrections of telephone service orders in a call center environment.
- Assigned facilities to service orders for everything from basic telephone service to special circuits, including high-speed internet circuits.
Education
Photography
Inver Hills Community College
Inver Grove Heights, MNSkills
- Communication Skills
- Teamwork
- Adaptability
- Work Ethic
- Customer Service Skills
- Creativity
- Retail Management Skills
Timeline
Customer Experience Manager
Michaels Stores Inc
05.2010 - Current
Facilities Specialist
Qwest Communications
01.1977 - 05.2008
Photography
Inver Hills Community College
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