Ericka Trimble
Milwaukee,WI
Summary
Experienced retail manager with 26 years in the industry, focused on customer satisfaction. Seeking new career opportunity in Milwaukee market to utilize organizational, analytical, and interpersonal skills. Committed to exceptional customer service and driving business growth through team management and strategic decision-making. Skilled at creating positive work environment and fostering relationships with customers and staff.
Overview
26
26
years of professional experience
Work History
Customer Experience Manager
MACY’S
05.2021 - Current
- I’m responsible for training and developing a productive team that will engage with customers and create memorable shopping experiences
- Meeting and exceeding sales goals through coaching and recognition
- Support other operational areas such as AP, OMNI and Style
- Fill open positions by recruiting, interviewing, hiring, training, coaching and discipline direct and indirect reports
- Manage team to meet or exceed performance and behavioral expectations; addressing complaints and resolving problems with our colleagues
PINK MANAGER
PINK
06.2018 - 05.2021
- I’m responsible for the overall appearance and presentation of merchandising strategies through brand guide planning, mapping, and execution
- Replenishment of sell down
- Lead physical inventory, planning and follow up
- Responsible for direct reports, recruitment, hiring, onboarding, training, development, and succession planning
- Bottom line results of business
AREA SALES MANAGER
Boston Store
09.2015 - 09.2018
- I’m responsible for coaching and developing direct reports on policies and procedures, as well as improving sales performance
- Providing the highest level of customer service to ensure complete customer satisfaction from the entire team
- Analyze sales and stock levels to achieve sales plan
- Train staff on the 'Four To The Floor' requirements (credit performance)
STORE MANAGER
Anna’s Linen
04.2014 - 09.2015
- Creating a professional, fun and friendly environment for the customers and employees, while training, leading, motivating and coaching the store team to achieve selling and service, people, presentation, operational and financial goals
- Increased year over sales volume by 25%
- Improved inventory/shrink percentage from 6.5% to 1.8%
- I received ROOKIE MANAGER OF THE YEAR for the region as well as the ROOKIE MANAGER OF THE YEAR for the entire company for 2014
STORE MANAGER
DOTS FASHIONS
10.2012 - 04.2014
- I was responsible for the training and development of the staff of 10-15 employees in sales and service
- Achieving and exceeding sale goals
- Maintaining an accurate inventory within company guidelines
- Schedules and assisting in new store openings
- Exceeded the company’s requirement for opening new credit accounts
- Creating a fun and friendly shopping experience for our customer
- Achieved an accurate inventory level of .80%
STORE MANAGER
RAINBOW SHOPS
08.1999 - 09.2012
- Delivered excellent customer service by greeting and assisting each customer
- Assisted in new store openings
- Recruiting and training for all stores
- Reorganized the sales floor to meet company demands
- Directed and supervised a staff of 20-25 employees engaged in sales, inventory and reconciling cash receipts
- Determined staff promotion/demotions and terminating employees when necessary
- Addressed and corrected staffing issues in a tactful and effective manner
Education
Business Administration
Skills
- Interpersonal skills
- Organizational skills
- Communication skills
- Initiative and problem-solving skills
- Prioritizing skills
- Multitasking skills
- Dependability
Additional Information
I possess a professional and courteous demeanor at all times and the ability to maintain strong client relations. Other highlights include but not limited to shipping and receiving, cash management, inventory control, scheduling, fashion knowledge and top sales performance.
Timeline
Customer Experience Manager - MACY’S
05.2021 - Current
PINK MANAGER - PINK
06.2018 - 05.2021
AREA SALES MANAGER - Boston Store
09.2015 - 09.2018
STORE MANAGER - Anna’s Linen
04.2014 - 09.2015
STORE MANAGER - DOTS FASHIONS
10.2012 - 04.2014
STORE MANAGER - RAINBOW SHOPS
08.1999 - 09.2012
Malcolm X - , Business Administration