Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATRINA COHEN

Miami,FL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. I have used my nursing skills amongst my own family in numerous ways.

Overview

22
22
years of professional experience

Work History

MANAGER

Aja's Catering.
08.2018 - Current
  • Monitored staff performance and addressed issues
  • Enforced customer service standards and resolved customer problems to uphold quality service
  • Trained employees on additional job positions to maintain coverage of roles
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

COOK

Broward County Schools.
08.2022 - 01.2024
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate
  • Followed established procedures and requirements for safe food handling, storage and service
  • Operated grills, fryers and broilers to cook items to quality guidelines
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods
  • Managed portion control using correct utensils during preparation and plating
  • Took inventory counts before and after shifts to complete food inventory or storage sheets
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

CUSTOMER SERVICE REPRESENTATIVE

State Farm Insurance Inc.
01.2003 - 07.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Answered inbound calls, chats and emails to facilitate customer service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • Developed strong customer relationships to encourage repeat business
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

BARTENDER SCHOOL -

Bartender School

Health Care - Patient Care Assistant

DA Dorsey
06.2014

Medical - Advanced Home Healt Aide

DA Dorsey
Miami, FL
04.2014

Nure Aide - Nursing

DA Dorsey
03.2014

NOTARY -

Miami Dade College
09.2006

Skills

  • Sign language
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management

Timeline

COOK

Broward County Schools.
08.2022 - 01.2024

MANAGER

Aja's Catering.
08.2018 - Current

CUSTOMER SERVICE REPRESENTATIVE

State Farm Insurance Inc.
01.2003 - 07.2018

BARTENDER SCHOOL -

Bartender School

Health Care - Patient Care Assistant

DA Dorsey

Medical - Advanced Home Healt Aide

DA Dorsey

Nure Aide - Nursing

DA Dorsey

NOTARY -

Miami Dade College

Similar Profiles

CREATE PROFILE
KATRINA COHEN