Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
OfficeManager

Raven Williams

Decatur,GA

Summary

Operational Efficiency

Patient Satisfaction

Team leadership

Overview

5
5
years of professional experience

Work History

Office Manager

Mint Dentistry
11.2022 - Current
  • Patient Interaction: Greet and assist patients, ensuring a welcoming and professional experience from check-in to check-out.
  • Appointment Scheduling: Efficiently manage appointment scheduling, coordinating with both patients and dental staff to optimize daily schedules.
  • Office Administration: Organize and maintain patient records, ensuring accuracy and confidentiality. Handle patient paperwork and insurance documentation.
  • Staff Supervision: Oversee office staff, including administrative and clinical personnel, ensuring smooth day-to-day operations and fostering a cooperative work environment.
  • Treatment Planning Support: Assist in managing patient treatment plans, ensuring proper documentation and facilitating communication between patients and dental Facility Management: Maintain office equipment, supplies, and ensure a clean, safe, and efficient working environment for both staff and patients.

Sales Associate

Bath & Body Works
03.2021 - 01.2023
  • Customer Service: Provide excellent customer service by assisting customers with product selection, answering questions, and resolving concerns to ensure a positive shopping experience.
  • Sales Support: Promote sales of merchandise, cross-sell related products, and inform customers of promotions or discounts to meet sales targets.
  • Inventory Management: Assist in maintaining stock levels, restocking shelves, and conducting inventory checks to ensure the store is fully stocked and organized.
  • Point of Sale (POS) Operations: Operate the cash register, process transactions accurately, and handle payments efficiently, including cash, credit, and returns.
  • Store Maintenance: Maintain a clean, organized, and safe store environment by ensuring products are well-displayed, shelves are stocked, and the store is orderly.
  • Team Collaboration: Work closely with other retail associates and managers to ensure smooth store operations, communicate any issues, and contribute to a cooperative work environment.
  • Customer Feedback: Collect and relay customer feedback to management to improve services and address any operational issues or concerns.

Associate

Maple Street Biscuit Company
06.2020 - 12.2020

  • Brand Representation: Serve as a positive representative of the restaurant or food service brand, ensuring all interactions reflect the company’s values and commitment to excellent service.
  • Customer Engagement: Greet guests, provide information about the menu and services, and engage with customers to enhance their dining experience. Address any concerns or questions to ensure satisfaction.
  • Serving Food & Beverages: Efficiently serve food and beverages to customers, ensuring timely and accurate delivery, while adhering to company standards for quality and presentation.

Associate

Panera Bread
09.2019 - 12.2020

  • Customer Service: Provide excellent customer service by greeting and assisting customers, taking orders, and addressing customer inquiries in a friendly and efficient manner.
  • Order Preparation: Assist in the preparation and serving of food and beverages, ensuring high quality, accuracy, and adherence to safety standards and food regulations.
  • Food Safety & Hygiene: Follow proper food safety and sanitation protocols, including maintaining cleanliness of kitchen and dining areas, washing dishes, and ensuring food storage is compliant with health guidelines.
  • Point of Sale (POS) Operations: Operate cash registers, process customer payments, and handle cash transactions accurately and efficiently.
  • Inventory Management: Assist with inventory checks, monitor stock levels, and report any shortages or product needs to management to ensure smooth operations.
  • Team Collaboration: Work effectively with team members and kitchen staff to ensure timely service and coordination during busy periods.
  • Maintenance and Cleanliness: Maintain a clean and organized work environment, including cleaning workstations, dining areas, and restrooms as needed.

Education

High school diploma -

Seventy-First High School
Fayetteville, NC
05.2021

Skills

  • Filing
  • Data Entry
  • Organizational Skills
  • Microsoft Office
  • Microsoft Word
  • Management
  • Translation
  • Communication
  • Teamwork
  • Positive attitude
  • Self management
  • Sign language
  • Typing
  • Interpretation
  • interaction

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Accomplishments

  • Advanced from front desk to office manager within 6 months for growth within my position.
  • Supervised team of 8 staff members.

Timeline

Office Manager

Mint Dentistry
11.2022 - Current

Sales Associate

Bath & Body Works
03.2021 - 01.2023

Associate

Maple Street Biscuit Company
06.2020 - 12.2020

Associate

Panera Bread
09.2019 - 12.2020

High school diploma -

Seventy-First High School

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Raven Williams