Katrina Colbert
Ambridge,PA
Summary
Dependable Customer Service Rep with 7 years of experience helping improve procedures to streamline document processing, Results-driven and hardworking with top-notch communication and organization skills.
Overview
4
4
years of professional experience
Work History
Vendor Services Representative
Mortgage Connect LP
Coraopolis, PA
02.2021 - 04.2022
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Identified cost-effective vendors and set up favorable contracts, saving $[Amount] per year in [Type] and [Type] expenses.
- Provided excellent customer service to individuals requesting information in accordance with company guidelines.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Added, modified and purged file entries.
- Composed correspondence to internal and external parties as requested.
Benefits Specialist
ConnectiveRx
Pittsburgh, PA
10.2020 - 02.2021
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Coordinated submission and processing of life insurance claims.
- Processed monthly remittance and reconciliation for various benefit plans.
- Updated benefit cost summaries for employer cost tracking.
Customer Service Representative
Waste Managment
Hartford, CT
01.2019 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
HUMAN SERVICES
Community College of Beaver County
Monaca, PASkills
- Dependable and Responsible
- Multitasking Abilities
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Good Telephone Etiquette
- Excellent Communication
- Active Listening
Timeline
Vendor Services Representative
Mortgage Connect LP
02.2021 - 04.2022
Benefits Specialist
ConnectiveRx
10.2020 - 02.2021
Customer Service Representative
Waste Managment
01.2019 - 10.2021
HUMAN SERVICES
Community College of Beaver County