Katrina Costanzo

• Developed and maintained exceptional customer service standards.
• Handled escalated customer service issues professionally and courteously.
• Provided customer service in a timely manner.
• helped co-workers develop effective customer service techniques.
• communicated effectively with staff members.
• up-keep a clean and organized workplace environment
• keep a good attitude, even when difficult situations occur

• Greeted guests and provided customer service.
• Followed company policies regarding customer service standards.

•Answered phone calls and communicated via phone

•Effectively worked within a team

•Effectively communicated with my team members

•Resolved issues or complaints from customers

•Multitasking

•Following through with and completed tasks that where assigned to me