Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Crosley

Bradenton

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals in both professional and educational settings.

Overview

6
6
years of professional experience

Work History

Manager/Partner

Modern Image Aesthetics & Wellness
05.2021 - Current
  • Resolve customer problems and complaints by providing solutions to ensure an improved customer experience.
  • Correspond with clients through phone and email.
  • Correspond with business partners and company representatives regarding company needs
  • Communicate with team members to ensure all issues are handled efficiently and effectively
  • Confirmed appointments, communicated with clients, and updated client records.
  • Completed customer payments and billing
  • Set up our business' booking site and currently ensure that it is running smoothly
  • Created inventory list and currently update it to ensure accurate inventory count.
  • Placed orders for additional inventory through our vendors to keep up with demand.
  • Assisted in providing pre-treatment care to patients in order to treat each one in a timely manner.
  • Kept the office in a clean, organized, and well-kept state.
  • Input business accounting information in Quickbooks.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Manage bi-weekly payroll and commission distribution for all employees
  • Controlled costs to keep business operating within budget and increase profits.
  • Participate in aesthetic conferences and seminars across the globe to enhance personal education on technological advances

Sales Lead

Pacific Sunwear Bradenton
01.2021 - 05.2021
  • Performed as a shift leader and ensured we reached our professional goals
  • Oversaw sales associate duties and provided advice and changes to guarantee efficient sales
  • Provided customer service to customers who had unpleasant experiences within our store to help change any negative perceptions and fix customer issues.
  • Oversaw transactions on cash registers, counted our profits, and journalized the amount of money at the end of the night.

Sales Associate

Pacific Sunwear Bradenton
07.2019 - 01.2021
  • Spent time around all aspects of the store to broaden retail skill set.
  • Unpackaged and organized shipment in our backstock
  • Brought out new items to the sales floor and displayed them in an aesthetically pleasing way with great attention to detail
  • Greeted and assisted customers in finding what they were looking including advertising products they may not have noticed to provide optimal customer service
  • Worked the cash registers and ensured customers had a pleasant shopping experience.

Education

Bachelor of Arts - B.A. in Entrepreneurship

Florida State University Tallahassee
Tallahassee, FL
05.2025

Skills

  • Proficient in Microsoft Office
  • Proficient in Google Docs
  • Proficient in Quickbooks
  • Proficient in Russian Language
  • Team leadership
  • Customer service
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Operations management
  • Shift scheduling

Timeline

Manager/Partner

Modern Image Aesthetics & Wellness
05.2021 - Current

Sales Lead

Pacific Sunwear Bradenton
01.2021 - 05.2021

Sales Associate

Pacific Sunwear Bradenton
07.2019 - 01.2021

Bachelor of Arts - B.A. in Entrepreneurship

Florida State University Tallahassee

Similar Profiles

CREATE PROFILE
Katrina Crosley